At a Glance
- Tasks: Provide first-line support for secure cloud users and troubleshoot technical issues.
- Company: Join a cutting-edge cloud infrastructure team in Cheltenham.
- Benefits: Up to £50,000 salary, shift premium, and career development opportunities.
- Other info: Ideal for early-career professionals seeking growth in high-security environments.
- Why this job: Gain hands-on experience in advanced cloud operations and make a real impact.
- Qualifications: 1+ year in cloud or support role, strong Linux skills, and problem-solving mindset.
The predicted salary is between 60000 - 80000 £ per year.
Location: Cheltenham (full-time onsite, shift pattern)
Salary: Up to £50,000 base + package + shift allowance (30% shift premium)
NOTE: Candidates for this opportunity must be eligible for UK Security Clearance.
This is an opportunity to join a secure cloud infrastructure team supporting critical national workloads in a highly controlled, cutting-edge environment. You'll be part of a 24/7 operations function, gaining exposure to advanced, air-gapped cloud platforms and building hands-on expertise in modern infrastructure, Kubernetes, and automation tooling.
What you'll be doing:
- Acting as first-line support for secure cloud users, troubleshooting and resolving technical issues in live production environments
- Managing and progressing support tickets, ensuring clear diagnosis, resolution, or escalation
- Supporting high-priority incidents using established runbooks and operational procedures
- Developing deep technical knowledge of secure, air-gapped cloud platforms
- Contributing to continuous improvement initiatives to reduce operational toil and enhance system reliability
- Collaborating with engineering teams to identify bugs, failures, and optimisation opportunities
What we’re looking for:
- 1+ year of commercial experience in a cloud, infrastructure, or support role
- Strong foundation in Linux systems administration
- Exposure to production support / live service environments
- Hands-on experience or familiarity with Terraform (Infrastructure as Code)
- Knowledge of Kubernetes Networking concepts and troubleshooting using Linux tools
- A proactive mindset with strong problem-solving capability
- Willingness to learn and develop within highly secure, non-standard cloud environments
- Onsite working in Cheltenham
- Participation in a 24/7/365 shift rota (with additional shift premium)
- Opportunity to work within a high-security, mission-critical infrastructure environment
This role is ideal for someone early in their cloud career who wants exposure to complex, high-stakes environments and a fast track into advanced infrastructure operations. If you're a technically curious problem-solver ready to build real depth in cloud operations, apply today.
