Job Description
Hawksworth are hiring for a Business Analyst with significant Trade Finance product experience and Customer Journey digital experience on a Contract basis, Inside IR35, paying good market rates, on a 1 year contract.
Location, Either London or Edinburgh.
Hybrid working, x2 days onsite, x3 days remote.
The job:
We are looking for a Customer Journey Manager (Business Analyst) who has expertise in the financial sector, ideally banking, strong Customer Journey experience (mapping/ service design/ client journeys) along with experience within Trade Finance.
Key Skills & Experience:
- Strong domain experience in Trade Finance
- Solid understanding of end-to-end trade workflows and client journeys
- Proven experience in customer journey mapping / service design
- Ability to translate client needs into product and technical solutions
- Strong stakeholder engagement and communication skills
- Familiarity with cloud, data, and modern architecture patterns
- Experience working in Agile / hybrid delivery models
- Understanding of governance frameworks and design review processes
- Ability to manage complex, multi-system dependencies
Desirable
- Experience with Trade platforms (e.g., Surecomp, Finastra, FIS, Credble, etc.)
- Worked in similar Customer Journey Mapping / Transformation roles.
- Knowledge of Trade digitisation initiatives (if applicable)
Thank you.
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Business Analyst- Trade Finance/Customer Journey - London OR Edinburgh - Hybrid working - 1 year con in City of London employer: Energy Jobline ZR
Energy Jobline ZR is an excellent employer for Structural Engineers, offering a vibrant work culture in the heart of Shoreditch. With a focus on innovation and collaboration, employees benefit from competitive salaries, professional development opportunities, and the chance to work on exciting projects from concept to completion within a supportive team environment.
