Job Title: Quality Improvement Manager – West Midlands (12‑Month Fixed Term Contract – Maternity Cover)
Contract type: 40 hours per week, predominantly Monday to Friday, flexible; Rate: £56,929 + £3,000 car allowance.
Location: Covering homes across West Midlands area (Tipton, Kings Heath, Tile Cross, Walsall).
Must be Nurse qualified with NMC pin.
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have over 50 care homes across England that support adults living with complex mental health needs, dementia, neuro‑disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
As an Operational Quality Improvement Manager with Exemplar Health Care, you will support our Operations team, act proactively to improve care standards, and coach Clinical Nurse Managers. The role also includes policy updates for specified specialisms, compliance monitoring, and development of quality materials.
Responsibilities
- Work with the Operational team (Clinical Nurse Managers) to offer support, coach, and be action focused.
- Be a link nurse for the company on one of the following specialisms (also includes updating policies relating to those specialisms and ensuring paperwork is relevant and current): Nutrition and Hydration (including dysphagia and diabetes), Tissue Viability, Continence, End of life (to include verification of death).
- Follow an improvement strategy per service focusing on compliance and effectiveness of: Quality Assurance (including clinical stats management, RCA and follow‑up), Care plans and risk assessments, Action plan compliance.
- Support CNMs to update action plans following an internal inspection or any external inspection.
- Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.
- Assist with the development of quality policies and procedures, quality tools, audit materials and Service User information materials.
- Support the implementation of new initiatives to improve Service User quality of life.
Qualifications / Skills
- Registered nurse, ideally with a nursing degree.
- Evidence of further professional development in relation to care, management or quality.
- Ideally a coaching qualification, able to coach and motivate others.
- Strong background in action planning and Service User care focus.
- Excellent written and verbal communication skills.
- Pragmatic in approach with strong problem‑solving and analytical skills and ability to apply these in complex and challenging situations.
- Able to work collaboratively across the business.
- Able to travel to all locations of the business.
Benefits
- Excellent supervision, peer support, learning opportunities and career prospects.
- Retail and lifestyle discounts.
- Free DBS check.
- Electric car salary sacrifice scheme.
- Paid NMC membership.
- Paid access to the RCNi Learning platform.
- 24/7 counselling and support.
- Blue Light Card eligibility.
To apply, submit your application through the online form.
