At a Glance
- Tasks: Assess claims and make fair decisions while managing a portfolio of cases.
- Company: Join a leading FCA-regulated business with a focus on inclusivity.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values respect and equality.
- Why this job: Make a real difference in people's lives by supporting their claims journey.
- Qualifications: Experience in claims assessment and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Senior Claims Assessor
Location
- Bristol or Salisbury
- Hybrid Working
- Summary of the role
An FCA-regulated business is seeking a dedicated professional to join the company, as a Senior Claims Assessor.
They are looking for someone who will make fair, correct, efficient decisions whilst hitting our targets as well as effectively assessing claims in at least one or more of the following areas, depending on the business need: Income Protection & Waiver of Premium, Critical Illness, Permanent Total and Death claims.
- What you'll be doing
- Making admittance and medical decisions and make recommendations within admittance authority for declines/terminations/MIS-representation.
- Proactively manage a nominated portfolio of claims.
- Liaising with claimant(s) throughout the claims process and thoroughly investigate all claims, requesting and using appropriate medical and other evidence to assess the claim proactively within the agreed service standards.
- Making recommendations to develop innovatively the Company's claim philosophy and protocols.
- Providing authoritative technical support to the Risk Claims administration teams.
- Meeting service delivery measures of agreed service levels and elapse times.
- Undertaking projects, sponsored by the Risk Claims Manager, to develop the effectiveness of the Company's claims management and improve its standing in the eyes of key stakeholders.
- Carrying out technical audits and review technical competencies, providing feedback and coaching to ensure claims are managed in accordance with the Company's claims philosophy and protocols and that claims assessors are maintaining appropriate levels of technical competence and safeguarding the company's relationship and their reinsurers.
- Meeting Technical and Quality Audit targets.
What we're looking for
- Previous experience in at least one of Income Protection, Waiver of Premium, Critical Illness, Permanent and Total and Death Claims assessment.
- Excellent telephone manner with the ability to deal with anxious distressed and sometimes angry customers.
- Strong Microsoft and general PC skills.
- Proven ability to make admittance, declinature and medical decisions and make recommendations within admittance authority.
- Proven ability to coach and mentor less experienced claims assessors to enable them to develop their technical knowledge.
- Flexibility and adaptability.
- Planning and organisational skills.
- Excellent letter writing skills, the ability to draft detailed non-standard letters.
- A good level of general education in appropriate subjects is .
- Reasonable Adjustments
Respect and equality are core values to us.
We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason
Please let us know when you apply or talk to the recruiters directly so we can support you.
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Senior Claims Assessor, Bristol, Hybrid in Bristol employer: Energy Jobline ZR
World Wide Technology (WWT) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Programme Director in London. With a strong focus on employee growth, WWT offers opportunities to lead cutting-edge automation projects while working in a hybrid environment that promotes work-life balance. The company values transparent communication and client-first service, ensuring that employees are empowered to drive meaningful outcomes and develop their skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Assessor, Bristol, Hybrid in Bristol
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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✨Look Out for Graduate Schemes
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We think you need these skills to ace Senior Claims Assessor, Bristol, Hybrid in Bristol
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Energy Jobline ZR.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Energy Jobline ZR. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Energy Jobline ZR to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Energy Jobline ZR, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Energy Jobline ZR's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
