At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for diverse clients.
- Company: Join a dynamic MSP service desk in Bristol with a focus on growth.
- Benefits: Enjoy competitive salary, 25 days holiday, training, and clear career progression.
- Other info: Collaborative environment with opportunities for training and development.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: Experience in IT support, Windows systems, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies. As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs. Working as an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will troubleshoot Windows systems, Microsoft 365, Active Directory and networking issues while maintaining accurate ticket records and escalating where required. This is an excellent opportunity to develop your career in IT support within a collaborative, growth‑focused environment offering training and progression.
Duties
- Incident Management: Act as the first point of contact for technical issues, triaging and resolving user problems
- Technical Troubleshooting: Diagnose and fix Windows 10/11, Microsoft 365, hardware and basic network issues
- Service Request Handling: Manage account creation, password resets, mailbox changes and software installations
- Ticket Ownership: Log, update and manage tickets through to resolution using PSA/RMM tools
- Customer Communication: Provide clear updates and maintain strong customer service throughout
- Escalation Management: Escalate complex issues with accurate and detailed notes
- System Monitoring: Respond to alerts and assist with routine maintenance tasks
- Documentation: Create and update knowledge base articles and record troubleshooting steps
- Continuous Improvement: Identify recurring issues and contribute to service improvements
Candidate Requirements
- Previous experience in an IT support, service desk or helpdesk environment
- Experience supporting Windows 10/11 and Microsoft 365
- Knowledge of Active Directory and user account management
- Basic networking knowledge including DNS, DHCP and VPN
- Experience using ticketing systems, PSA or RMM tools
- Strong problem‑solving and troubleshooting skills
- Excellent communication and customer service skills
- Ability to prioritise workload and work under pressure
- A proactive approach with a desire to learn and develop
- A team‑oriented mindset with a positive attitude
Benefits
- Competitive salary
- Overtime or Time Off in Lieu (TOIL)
- Pension scheme
- 25 days holiday plus birthday leave
- Training and certifications
- Clear career progression opportunities
IT Support Engineer / 1st Line Technical Support Service Desk Analyst in Bristol employer: Energy Jobline ZR
Join a dynamic and supportive team as an IT Support Engineer in Bristol, where you will thrive in a collaborative environment that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and opportunities for training and certifications, this role offers a pathway to advance your career in IT support while delivering exceptional service to a diverse range of clients. Experience a workplace culture that values teamwork, innovation, and continuous improvement, making it an ideal setting for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer / 1st Line Technical Support Service Desk Analyst in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Focus on showcasing your problem-solving skills and customer service experience.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, make sure to research the company and its culture. This will help you align your answers during interviews and show that you're genuinely interested.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace IT Support Engineer / 1st Line Technical Support Service Desk Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 10/11, Microsoft 365, and any relevant ticketing systems. We want to see how your skills match the role, so don’t be shy about showcasing your technical troubleshooting abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your customer service skills.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Bristol!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Tech
Brush up on your knowledge of Windows 10/11, Microsoft 365, and basic networking concepts like DNS and DHCP. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent service. Prepare to explain how you handle difficult situations and keep users informed throughout the troubleshooting process.
✨Familiarise Yourself with Ticketing Systems
If you have experience with PSA or RMM tools, be sure to mention it! If not, do a bit of research on common ticketing systems and be prepared to discuss how you would manage and document incidents effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and opportunities for training and progression. This shows your interest in the role and helps you gauge if it's the right fit for you.
