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- Tasks: Lead and inspire the guest services team to deliver exceptional customer experiences.
- Company: Join a vibrant marina team in beautiful Bristol, focused on fun and excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Enjoy working outdoors and engaging with customers in a lively setting.
- Why this job: Be part of a dynamic environment where you can make a real difference every day.
- Qualifications: Bachelor’s degree and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.
Duties and Responsibilities:
- Assist with directing the Guest Services team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.
- Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.
- Ensures marina customers are satisfied with services provided.
- Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water.
Education and Experience:
- Bachelor’s Degree
- Excellent interpersonal and outstanding communication skills
- Very organized and detail oriented
- Proficient in Microsoft Office products
Working Conditions / Physical Requirements:
- Must be able to independently lift, carry, push, and pull up to thirty (30) pounds.
- Must be able to swim or be willing to wear a personal flotation device in instances of emergency.
- Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
- Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.
Guest Services Supervisor in Bristol employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at marinas or in guest services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience in motivating teams and exceeding customer expectations – it’s all about making that personal connection.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; visit our website regularly and apply directly. If you see a role that fits, don’t hesitate to reach out to us with a quick message expressing your interest – we love enthusiasm!
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for situational questions about handling difficult customers or team dynamics. Think of examples from your past experiences that showcase your problem-solving skills and ability to inspire others.
We think you need these skills to ace Guest Services Supervisor in Bristol
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing world-class customer service. Share examples of how you've gone above and beyond to make customers happy in previous roles.
Highlight Your Team Leadership Skills: As a Guest Services Supervisor, you'll be inspiring and motivating a team. Make sure to mention any experience you have in leading teams or training others, as this will show us you're ready for the challenge.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! In your application, demonstrate how you've managed tasks or projects effectively, ensuring everything runs smoothly and efficiently.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Energy Jobline ZR
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Guest Services Supervisor. Familiarise yourself with the key duties like driving sales and ensuring world-class customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As a supervisor, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can create a fun atmosphere while achieving results.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as dealing with an unhappy customer or managing inventory. Think of real-life scenarios where you’ve excelled in similar situations and be ready to share those stories.
✨Dress the Part and Be Personable
First impressions matter! Dress smartly and maintain a friendly demeanour throughout the interview. Remember, this role is all about customer interaction, so showing your interpersonal skills right from the start can set you apart.