At a Glance
- Tasks: Troubleshoot and support industrial pumps and dosing systems for customers across North America.
- Company: Join SEKO, a leader in precision chemical dosing technology since 1976.
- Benefits: Enjoy competitive pay, medical benefits, and opportunities for career growth.
- Other info: Dynamic work environment with hands-on experience and occasional travel.
- Why this job: Be a problem solver and make a real impact in industrial automation.
- Qualifications: Strong mechanical skills and a passion for troubleshooting required.
The predicted salary is between 22 - 28 € per hour.
SEKO Dosing Systems Corp. is seeking a Field Service Technician / Technical Support Specialist to join our Technical Support department at our Tullytown, PA facility. This role supports customers across North America by troubleshooting and providing support for industrial chemical dosing pumps, controllers, and fluid-handling systems used in water treatment, cleaning and hygiene, and other industrial applications. Support is provided primarily through phone and email troubleshooting, with occasional travel for on-site installations, customer training, and technical assistance. This role is ideal for individuals with strong mechanical aptitude and troubleshooting ability who enjoy solving problems and working with industrial equipment.
Key Responsibilities
- Troubleshoot and diagnose issues with SEKO pumps and dosing systems using manuals, schematics, and wiring diagrams
- Provide technical support to customers and service companies via phone and email
- Assist customers with product installation, calibration, and operation
- Conduct occasional on-site service visits and technical training
- Train customers and sales teams on SEKO equipment and systems
- Develop and maintain strong customer relationships
- Assist the Sales team with technical product questions
- Update technical manuals and documentation
- Assist with building demo systems for training and demonstrations
- Assist with troubleshooting technical components on the manufacturing floor when needed
Qualifications
- Technical degree or equivalent experience
- Strong mechanical aptitude and troubleshooting ability
- Ability to analyze problems and develop solutions independently
- Knowledge of mechanical systems, pumps, plumbing, or electrical components
- Ability to read technical manuals, schematics, and wiring diagrams
- Strong communication and customer service skills
- Self-motivated, detail-oriented, and organized
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver’s license required
- Ability to travel occasionally (approximately 10–15%) for customer support, installations, and training
Work Environment
- Position based at SEKO’s Tullytown, PA facility
- Combination of office-based technical support and hands-on equipment work
- Occasional travel to customer locations for training and installations
- Frequent collaboration with sales, engineering, and production teams
Physical Requirements
- Ability to lift up to 40 pounds occasionally
- Ability to stand, bend, and work with equipment when performing hands-on troubleshooting
Compensation
This position is classified as a non-exempt hourly role and is eligible for overtime pay in accordance with applicable wage and hour laws. Hourly Pay Range: $22 – $28 per hour (based on experience). Overtime compensation will be paid for hours worked beyond 40 in a workweek. Work-related travel time will be compensated in accordance with applicable wage and hour laws.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account (HSA) with company contribution
- Company-paid Life Insurance
- Short-and-Long-Term coverage
- 401(k) Safe Harbor – Non-elective contribution
- 2 weeks vacation (increases to 3 weeks after 5 years)
- 1 week sick leave
- 10 paid holidays
- Employee Assistance Program (EAP)
- Company laptop
- Additional benefits available through company PEO
Career Growth
This position can serve as an entry point into a long-term career in industrial automation, pump technology, fluid systems, and technical service. SEKO continues to grow globally and offers opportunities for advancement within technical support, engineering support, and field service roles.
If you are a mechanically inclined problem solver who enjoys helping customers and working with industrial equipment, we encourage you to apply.
Field Support Technician - Industrial Equipment in Bristol employer: Energy Jobline ZR
SEKO Dosing Systems Corp. is an exceptional employer located in Tullytown, PA, offering a dynamic work environment that blends technical support with hands-on equipment work. Employees benefit from comprehensive medical and dental insurance, a robust 401(k) plan, and generous vacation time, alongside opportunities for career advancement in the growing field of industrial automation. With a strong emphasis on teamwork and customer relationships, SEKO fosters a culture of innovation and professional growth, making it an ideal place for those passionate about mechanical systems and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Technician - Industrial Equipment in Bristol
✨Tip Number 1
Get to know the company inside out! Research SEKO Dosing Systems and understand their products, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and even lead to referrals.
✨Tip Number 3
Practice your troubleshooting skills! Since this role is all about solving mechanical problems, brush up on your technical knowledge and be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the SEKO team!
We think you need these skills to ace Field Support Technician - Industrial Equipment in Bristol
Some tips for your application 🫡
Show Off Your Mechanical Skills:Make sure to highlight your mechanical aptitude and troubleshooting abilities in your application. We want to see how you’ve tackled similar challenges in the past, so don’t hold back on those examples!
Tailor Your Application:Take a moment to customise your application for this role. Use keywords from the job description to show us that you understand what we’re looking for and how you fit into the picture.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the skills and experiences that make you a great fit for the Field Support Technician role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Equipment
Before the interview, brush up on your knowledge of industrial pumps and dosing systems. Familiarise yourself with common troubleshooting techniques and be ready to discuss specific examples from your past experiences where you successfully diagnosed and resolved mechanical issues.
✨Show Off Your Communication Skills
Since this role involves providing technical support over the phone and via email, practice explaining complex concepts in simple terms. Prepare to demonstrate how you've effectively communicated with customers or team members in previous roles, especially when resolving technical problems.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. Think about how you would approach a real-life problem with a pump or fluid handling system. Be ready to walk through your thought process and the steps you would take to troubleshoot and resolve the issue.
✨Highlight Your Customer Service Experience
This position requires strong customer service skills, so be prepared to share examples of how you've built relationships with clients in the past. Discuss any training or support you've provided and how you ensured customer satisfaction, as this will show your ability to thrive in a customer-facing role.
