Enterprise Planning Lead – 12 Month Fixed Term Contract
Who are Diligenta? Diligenta's vision is to be acknowledged as Best‑in‑class Platform‑based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
As the Enterprise Planning Lead, you will be responsible for the creation and embedding of the overall Diligenta standards that will be utilised across all accounts; this will require processes, good governance and client interaction at pan account level to embed the “One Diligenta” model. The purpose of the role is to oversee the development and implementation of the Enterprise planning unit and to optimise efficiency and achieve business objectives across all units at an enterprise level. Creating strategic plans and forecasting with helpful visualisation across all accounts, including details that enable users to make informed decisions at key points.
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest‑free Season Ticket loans
- A company‑wide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
What you’ll be doing
- Ensure accurate demand inflow and resource planning forecasts for all front office, back office, complaints and all other channels taking into account marketing campaigns, product launches, trends, peaks & drops, seasonal/intraday variations, events, commercials and contingency elements; long‑term plans in alignment with the company’s vision and goals.
- Contingency and Recovery planning
- Understand business requirements in context to business intelligence
- Cross‑functional collaboration
- Assess risks and opportunities associated with strategic initiatives and develop mitigation strategies
- Analyse data and “tell the story” in an appropriate and effective way to relevant audiences, including what‑if scenario building
- Have complete accountability for the results and performance of the area
- Responsible for developing departmental plans, including business, operational and organisational priorities
- Control resources and policy formation in area of responsibility
- Guide others in resolving complex issues in their own specialised area and solve complex problems with implications on cross‑functional business processes and outcomes
What we’re looking for
- Proven experience of working within a similar Planning Lead position within an enterprise‑level environment
- Proven experience with Forecasting & Planning, Resource Scheduling and Real Time Queue Management
- A good background with ERP systems and planning software
- Experience with advance forecasting models
- Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar
- Change management experience
- Proven costing & budget expert
- Proven leadership skills – ability to motivate and develop a high‑performing team
- Stakeholder management – able to work effectively with key business and client stakeholdersProven presentation skills – both verbal and written
- Experience within a Life & Pensions or Financial Services environment (desirable)
