At a Glance
- Tasks: Communicate with customers via live chat and support team projects.
- Company: Exciting Fintech Bank on a mission to end financial exclusion.
- Benefits: Salary of £26K-£28K plus bonuses, with flexible remote work.
- Other info: Award-winning culture with monthly office bonding and training.
- Why this job: Join a dynamic team making a real difference in financial futures.
- Qualifications: 2 years in online member support, experience with Helpscout or Zendesk.
The predicted salary is between 26000 - 28000 £ per year.
My client is an exciting Fintech Bank who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future. As part of their digital bank, consumers have access to credit building, savings & investment solutions with education along the way!
They are a scaling business looking for the best talent to join them on their global growth journey (Trading across both UK and US). They have an award-winning working culture with 1 day in office per month for team bonding & training and the CS team have weekly catch-ups to build an inclusive welcoming environment remotely.
We are looking for a talented individual who enjoys communicating with customers via live chat, working on varied projects to support development of the CS function & is a real team player striving towards company goals. You will work on a weekly rotating shift pattern between 8-8 with 1 Saturday per month.
Who you are as a Member Support Agent - Fintech:
- Minimum of 2 years experience working for an online member support team (Fintech and/or startup preferable)
- Experience working with Helpscout or Zendesk, live-chat is a must
- Ability to manage multiple live chats at one time
- Quick learner and eager to make a difference
- Customer centric mindset, always thinking customer first
- Happy to get involved in Ad-Hoc projects to support development of the team
Customer Support Representative in Bristol employer: Energy Jobline ZR
Join an innovative Fintech Bank in Bristol, where we are dedicated to ending financial exclusion and empowering individuals to build a brighter financial future. With a strong emphasis on employee growth, our award-winning culture promotes collaboration through monthly in-office team bonding and regular catch-ups, ensuring you feel valued and supported. Enjoy competitive salary packages, bonuses, and the opportunity to work on diverse projects that make a real impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Bristol
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent news. This will help you connect with them during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your live chat skills! Since you'll be communicating with customers via live chat, try simulating conversations or role-playing with a friend. This will help you feel more confident and ready to tackle real customer queries.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Customer Support Representative in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Customer Support Representative. Highlight your experience in online member support, especially in fintech or startups, and showcase your skills with tools like Helpscout or Zendesk.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you align with our mission to end financial exclusion. Share specific examples of how you've made a difference in previous roles.
Show Off Your Communication Skills:Since this role involves communicating with customers via live chat, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to show your customer-centric mindset!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our award-winning team in Bristol!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Make sure you’re familiar with the company’s mission to end financial exclusion and their services. Brush up on your knowledge of credit building, savings, and investment solutions. This will show that you’re genuinely interested in what they do and how you can contribute.
✨Show Off Your Customer Skills
Since this role is all about customer support, be ready to share specific examples of how you've successfully handled customer interactions in the past. Highlight your experience with live chat tools like Helpscout or Zendesk, and demonstrate your ability to manage multiple chats simultaneously.
✨Be a Team Player
The company values teamwork, so come prepared to discuss how you’ve collaborated with others in previous roles. Share instances where you’ve contributed to team projects or supported colleagues, as this will align with their inclusive working culture.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the team dynamics, training opportunities, or upcoming projects. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
