Project Administrator / Coordinator in Bridgwater

My technology focused client based in Somerset is looking for a Project Administrator as a permanent hire who will ensure that my clients project managers are supported to achieve implementations to time, cost, quality and to meet client delivery requirements as planned; whilst also ensuring that any additional commercial opportunities with existing customers are optimised and that positive customer relationships are maintained.

You will also be tasked with:

• Receiving and processing software services orders.
• Scheduling resources to ensure delivery of services, working in conjunction with the project leads, Director of Compliance and Resourcing, Software Sales Director, and Technical Director.
• Ensuring effective liaison is maintained between the customer project teams.
• Ensuring that all changes to client requirements are incorporated into projects plans and delivery schedules and that this is communicated to project teams.
• Supporting project managers in the control of project risks and ensuring that project scope is not being changed or expanded without due consideration and authorisation.
• Ensuring internal and external communications are working and are effective using internal tools (CO4 calls etc).
• Monitoring stage and project progress against the agreed tolerances and project budget.
• Ensuring the right people are planned to be involved in quality inspections at the correct points in the project delivery and the quality methods are being correctly followed.
• Ensuring quality control follow-up actions are dealt with correctly and in a timely manner.
• Constraining project excesses by both the customer and/or my client.
• After appropriate length of service and acquisition of knowledge and skills, assisting project manager with fact finding (discovery) as part of project inception.
• Taking minutes and recording action points from project meetings and tracking completion of action points by project members.
• Providing any administrative support as required to project managers and team leaders.
• Ensuring that the Company’s revenue is protected, that all work is adequately accounted for under a customer’s order or service contract and that work is appropriately costed and billed.
• Providing monthly and ad-hoc reports as required.
• Maintaining a positive business relationship with clients.

Sales Administration

• In collaboration with the Sales Administration Manager, carry out sales administration functions including but not limited to sales and purchase order administration including resource scheduling and creating invoices.
• Assisting with administration team tasks; receiving and logging inbound communications from customers and supplier queries.
• Assisting with dispatching sales deliveries.
• Maintaining stock control processes.

Customer Services support

• Leading the use and adoption of the customer web portal facilities with our clients.
• Carrying out statistical analysis of customer satisfaction data, analysing the root causes behind the statistical data and using this information as a foundation for training recommendations and reporting to management groups as appropriate and required.

General

• Ensuring that all work is carried out with the awareness of the need to maintain information security and the need to adhere to the IT security management practices in place in the company as defined and described in the Information Management System (ISMS).
• Being proactive in suggesting improvements to information security management practices and contributing to the company’s objective to maintain continual improvement in the management of information security.
• Creating and maintaining relationships with service providers, suppliers, contractors, and colleagues.

Qualifications / experience

• Minimally required: Degree or relevant work experience, PRINCE2 training and qualification and experience of working to PRINCE2 methodology, previous experience working within an SME within an operational role, previous experience in customer interfacing roles.
• Required: Good all-round knowledge of IT and previous experience of working within ICT environment in sales, project delivery or a service role, telephone call handling, trainer certification and experience delivering training, customer services training.