At a Glance
- Tasks: Lead and mentor technicians while ensuring top-notch service and client satisfaction.
- Company: Join a dynamic team at Cold Tech, a leader in commercial refrigeration.
- Benefits: Competitive salary, hands-on training, and opportunities for career advancement.
- Other info: Enjoy a mix of fieldwork and office time in a supportive environment.
- Why this job: Make a real impact by developing talent and enhancing client relationships.
- Qualifications: 5+ years in refrigeration or HVAC, strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Job Description Job Description
Field Service Supervisor - Commercial Refrigeration Service Supervisor
The Field Service Supervisor (FSS) is a hands-on leader focused on field presence, technician development, and customer engagement.
The FSS reports directly to the Field Service Manager and is responsible for the performance, development, and engagement of assigned technicians within their region.
The FSS is expected to maintain strong visibility in the field, spending most of the time working alongside technicians and clients to ensure quality service, safety compliance, and skill development.
The Field Service Supervisor is accountable for technician performance, client satisfaction, and service quality within their assigned region.
Success in this role is measured by technician development progress, reduction in callbacks, and consistent client satisfaction scores.
- Key Responsibilitie
- Supervise, coach, train, and mentor field service technicians.
- Spend at least 80% of time in the field, with a target of 85-90% percent during peak seasons.
- Demonstrate visible leadership in the field by spending most of the time in the field turning a wrench, leading by example, and assisting with complex service calls.
- Provide direct training and mentorship through ride-a longs, job shadowing, and structured on-the-job training.
- Conduct frequent store visits, walk-thoughs, and spot checks to maintain service quality and client satisfaction.
- Required to visit each store in your region at least once a month.
- Required to spend at least 4 days per week in stores, with one day per week in the office for administrative work, closing out work orders, and alarm eradication strategies.
- Serve as primary point of client contact and Cold Tech’s ambassador in your assigned region by maintaining strong, proactive communication.
- Serve as an on-site resource for clients, addressing any issues directly to continuously enhance Cold Tech’s reputation.
- Identify and correct technician skill gaps in the field, with a focus on developing technicians for long-term success.
- Ensure safety, quality, and company standards are consistently upheld on all job sites.
- Partner with Service Manager to align field operations with company goals and customer expectations.
- Maintain clear communication with management, peers, and clients through timely reporting, documentation of field activities, and participation in leadership meetings.
- Serve as a safety champion by enforcing compliance, performing job site audits, and modeling safe work practices.
- Leadership and Development
- Build and promote a culture of accountability, professionalism, technical growth, and continuous learning and development.
- Act as the primary trainer for new and developing technicians, ensuring consistent onboarding and progression.
- Lead shadowing programs and ensure every technician has clear development objectives.
- Model best practices in technical work, customer interaction, and problem-solving.
- Partner with management and HR to highlight training needs and to create development plans.
- Identify and mentor high-potential technicians for advancement within the company.
- Encourage continuous improvement and lead by example, demonstrating Cold Tech’s commitment to excellence and professional development.
Qualifications and Skills
- High School Diploma with trade school or equivalent; advanced technical or supervisory training .
- At least five years of proven field experience in refrigeration, HVAC, or related systems.
- Strong understanding of refrigeration, HVAC, controls, electrical systems, and troubleshooting methods.
- Strong customer service and communication skills, with the ability to build and maintain client trust as the company ambassador in the field.
- Demonstrated ability to train, mentor, and lead technicians in real-world conditions.
- Strong interpersonal and conflict resolution skills with a coaching-oriented leadership style.
- Proficient in technical troubleshooting and repair; comfortable serving as a lead technician.
- Ability to manage and maintain the workload effectively.
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Commercial Refrigeration Service Supervisor in Blackwood employer: Energy Jobline ZR
World Wide Technology (WWT) is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Programme Director in London. With a strong focus on employee growth, WWT offers opportunities to lead cutting-edge automation projects while working in a hybrid environment that promotes work-life balance. The company values transparent communication and client-first service, ensuring that employees are empowered to drive meaningful outcomes and develop their skills in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Refrigeration Service Supervisor in Blackwood
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Commercial Refrigeration Service Supervisor in Blackwood
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch Energy Jobline ZR's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at Energy Jobline ZR. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at Energy Jobline ZR
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at Energy Jobline ZR.
