At a Glance
- Tasks: Lead a team to manage technical services for Critical Infrastructure environments.
- Company: Join a leading firm in Birmingham focused on critical infrastructure.
- Benefits: Attractive salary, career growth, and a supportive work environment.
- Other info: Diverse workplace promoting equality and professional development opportunities.
- Why this job: Make a real impact in a vital sector while developing your leadership skills.
- Qualifications: Experience in Critical Infrastructure and strong leadership abilities required.
The predicted salary is between 70000 - 70000 £ per year.
The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution of PPM, Remedial, Reactive, Quoted Works and Projects. The Manager will lead a team of engineers and technicians, coordinate with scheduling and planning teams, and ensure compliance with client requirements and regulatory standards.
Responsibilities
- Operational Management: Oversee day-to-day technical operations at the site, including the installation, maintenance, and testing of CNI Infrastructure.
- Team Leadership: Manage, mentor, and train a team of engineers and technicians, ensuring high performance, adherence to safety protocols, and compliance with site‑specific regulations. Ensure CNI engineers are trained and competent and manage the Training Matrix to identify additional training needs.
- Project Coordination: Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints such as high volumes of annual leave, and ensure service delivery aligns with planned obligations.
- Service Delivery: Monitor and maintain service reliability, addressing any failures promptly and collaborating with the scheduling team to minimise disruptions, including those requiring visit re‑planning.
- Client Engagement: Act as the primary point of contact for on‑site client interactions, providing updates on project progress, resolving issues, and escalating complex matters to senior leadership.
- Compliance and Safety: Ensure all on‑site activities comply with required regulations and customers policies and procedures to maintain a safe, organised work environment.
- Technical Expertise: Perform hands‑on troubleshooting, diagnostics, and maintenance of CNI Infrastructure.
- Resource Management: Manage site‑specific budgets, equipment and resources to optimise operational efficiency.
- Assurance: Oversee statutory inspections and compliance.
- Risk Management: Oversee critical incidents, escalations and communications and issue Incident Reports following critical incidents that impacted business continuity.
- Supply Chain: Monitor system updates reflecting on the relevant customer premises status, efficiency and contractual compliance and KPIs, and implement corrective procedures when at risk of failures. Interface with and manage both the supplier's own contractors and the customer's third‑party contractors.
- Audit and Operations: Conduct audits to confirm service levels and performance align with contractual requirements; manage customer reference libraries, including drawings, schematics, schedules of devices and plans; ensure winter and summer preparation is conducted in accordance with compliance and contractual requirements; manage the customer change control system and oversee change implementation to ensure service delivery is efficient.
- Reporting: Provide regular reports on service delivery performance, project status and team productivity to senior management and clients; attend meetings with the customer and provide technical support; manage action plans and innovation initiatives.
Qualifications
- Experience working within Critical Infrastructure environments, particularly in technical assurance roles.
- Strong knowledge of relevant engineering standards, statutory compliance and safety regulations.
- Proven ability to support the delivery of complex technical projects within time, quality and budget constraints.
- Exceptional leadership and communication skills, with experience engaging stakeholders at all levels.
- Data Centre or Uptime Institute knowledge/experience.
- Expertise in technical assurance and risk management within critical infrastructure settings.
- Strong analytical and problem‑solving skills, with attention to detail.
- Ability to work under pressure and manage competing priorities.
- Commitment to continuous professional development and staying abreast of industry advancements.
Technical Services Manager in Birmingham employer: Energy Jobline ZR
As a Technical Services Manager at our Birmingham location, you will join a dynamic team dedicated to ensuring the reliability and efficiency of Critical Infrastructure environments. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous training and development opportunities, while also offering competitive salaries and comprehensive benefits. Our commitment to safety and compliance, combined with a supportive management structure, makes us an exceptional employer for those seeking meaningful and rewarding careers in technical services.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and recent developments in the CNI sector. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your technical skills! Brush up on relevant engineering standards and compliance regulations. Being able to demonstrate your expertise during interviews can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Services Manager role. Highlight your experience in managing technical operations and leading teams, as well as any specific projects you've worked on that relate to Critical Infrastructure.
Showcase Your Leadership Skills:We want to see how you’ve led teams in the past! Share examples of how you’ve mentored engineers or managed projects, and don’t forget to mention any training initiatives you’ve implemented.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Critical Infrastructure environments and relevant engineering standards. Be ready to discuss specific projects you've worked on, especially those involving technical assurance and risk management.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing and mentoring teams. Think about how you've handled training needs and ensured compliance with safety protocols in previous roles. This will demonstrate your capability as a leader.
✨Understand the Client's Needs
Research the company and its clients to understand their specific requirements and challenges. Be prepared to discuss how you would engage with clients and resolve issues, showcasing your communication skills and client-focused approach.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle critical incidents or service delivery failures. Prepare to walk through your thought process and the steps you would take to ensure minimal disruption and maintain compliance.
