Office Administrator & Customer Service Specialist in Birmingham

The Workplace Experience Support Specialist is an exciting role that combines a variety of activities traditionally performed by separate teams. As a Workplace Experience Support Specialist, you will deliver exceptional workplace and guest experiences to our customers. This is an opportunity to broaden your skill set to support our customers and provide them access to the services, spaces, and support they need to be compliant, comfortable, and safe.

The One Team Hub will be the focal point for access to these services, spaces, and support. Central to the customer experience and productivity in every office, the role encompasses a range of guest welcome, meeting and event management, floor management, workplace support, compliance, and document and logistics information management.

Duties and Responsibilities

• Guest Welcome and Support: Consistently deliver exceptional customer service, anticipating the needs of both visiting clients and office-based staff. Maintain vigilant awareness of security procedures, ensuring all guests are appropriately hosted and displaying visitor badges at all times.
• Room Bookings Support: Support the coordination and monitoring of client meeting room and event space bookings to ensure a seamless user experience. Liaise with catering suppliers to support any catering requests for meeting rooms if required.
• Events Operations and Support: Provide events service support including events creation, allocating suitable space, agreeing seating plans, and room layouts with hospitality requirements. Ensure that 24-hour booking confirmations are sent out to all requesters/hosts for meeting room bookings where applicable.
• Floor Management and Space Ownership: Carry out regular checks of meeting rooms, floors, client lounges, lobby areas, and cloakrooms to ensure all client areas remain clean and tidy. Keep abreast of the AV and IT facilities available within the building to help respond to client requests and queries.
• Workplace Support & Compliance: Support the Workplace Experience Manager and/or Deputy in all things facilities management. Support internal and external audit and investigation activity as directed by WEM.
• Courier Management, Mail and Parcel Services: Action requests for interoffice, domestic, and international couriers received through SNoW in line with agreed procedures.
• Print Support Services: Respond to ServiceNow Print requests for print and collection/dispatch. Support with print finishing requests.
• One Team: Support and work closely with other One Team suppliers. Promote a One Team approach ensuring a consistent service is provided throughout all our services.

Candidate Skills and Experience

• Experience in workplace services, facilities, hospitality, or front-of-house roles.
• Strong customer service and communication skills, with confidence engaging at all levels.
• Competent in Microsoft Teams, MS Office, ServiceNow, and EMS or equivalent workplace technologies.
• Ability to support AV, IT peripherals, and office equipment confidently.
• Well-organised and adaptable, with the ability to balance planned and reactive tasks.

Health and Safety Responsibilities

Report any deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment. Work equipment and PPE must be used properly in accordance with all training received.

Equal Opportunities at SPS

We are proud of the progress we've made in building a truly inclusive workplace where equal opportunity is more than a principle; it’s a commitment in action. We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve.