At a Glance
- Tasks: Deliver world-class customer service and manage international orders in a fast-paced environment.
- Company: Dynamic logistics company based in Birmingham with a focus on customer satisfaction.
- Benefits: £30,000 salary, 10% bonus, 25 days holiday, and health cash plan.
- Other info: Hybrid working after probation with excellent career progression opportunities.
- Why this job: Join a team that values exceptional service and offers growth in international logistics.
- Qualifications: Experience in global customer service and strong communication skills required.
The predicted salary is between 30000 - 30000 € per year.
Customer Service Specialist – Birmingham central (hybrid after probation). Salary: £30,000 negotiable, dependent on experience + 10% bonus + fantastic benefits package. Working hours: 8:00–4:30 / 9:00–5:30 (either or a mix of the two).
Are you passionate about delivering world‑class customer service while navigating the fast‑paced world of international logistics? We’re looking for an experienced Customer Service professional who can provide exceptional support to our valued clients, always putting the customer first and understanding the logistics of getting products out to the market and the problems that can arise.
Responsibilities- Managing relationships with internal and external stakeholders to ensure a world‑class standard of customer service.
- Handling international orders and coordinating shipments in collaboration with the team in Holland.
- Being responsible for order management, including placing orders and providing accurate pricing and quotes.
- Working closely with the external sales team, international factories and supply chain contacts.
- Proven experience in customer service on a global basis, with exceptional verbal and written communication skills.
- Enjoys working in a fast‑paced environment, with a confident telephone manner and a talent for building relationships both internally and with clients.
- Good understanding of international shipping and import/export regulations is helpful, but not essential.
- Fabulous organisational skills and a detail‑focused approach to juggling multiple international shipments and timelines.
- 10% bonus potential.
- Defined contribution pension plan – employer contribution 6%.
- 25 days holiday, increasing to 27 after 5 years of service.
- Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months of service.
- Health Cash Plan – standard benefits covered by the company, with the opportunity to upgrade benefits at employee cost.
- Death in service benefit – four times the annual salary.
We are committed to equality and diversity in recruitment and employment.
Customer Service Specialist in Birmingham employer: Energy Jobline ZR
As a Customer Service Specialist in Birmingham, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. With a competitive salary, generous benefits package, and opportunities for career advancement, our company fosters a culture of excellence and inclusivity, ensuring that every team member feels valued and empowered to deliver exceptional service. Join us in navigating the exciting world of international logistics while enjoying a healthy work-life balance and a vibrant workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to customer service and think of examples from your experience that align with their values. This will show them you're not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being articulate and confident during interviews is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Service Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in customer service, especially in international logistics, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering world-class customer service and how your background makes you a perfect fit for our team. Don’t forget to mention your understanding of the logistics involved!
Showcase Your Communication Skills:Since exceptional verbal and written communication skills are key for this role, make sure your application reflects this. Keep your language clear and professional, and double-check for any typos or errors before hitting send.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled challenging situations in the past, especially in a fast-paced environment. This will show that you can deliver the world-class service they’re looking for.
✨Understand the Logistics Game
Familiarise yourself with the basics of international logistics and shipping. Even if you don’t have extensive experience, showing that you’ve done your homework will impress them. Mention any relevant knowledge about import/export regulations or how you’ve managed orders before.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening. This will demonstrate your strong communication skills and ability to build relationships, which is key for a Customer Service Specialist.
✨Prepare Questions That Matter
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, the challenges they face in customer service, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
