At a Glance
- Tasks: Lead regional operations, manage teams, and ensure project success in a dynamic telecoms environment.
- Company: Established independent communications company with a strong growth trajectory.
- Benefits: Competitive salary, performance bonus, health programme, and free parking.
- Other info: Full-time role based in Belfast with opportunities for professional growth.
- Why this job: Take charge of impactful projects and drive operational excellence in a thriving industry.
- Qualifications: Experience in operations or service delivery, strong people management skills, and KPI familiarity.
The predicted salary is between 40000 - 50000 £ per year.
About the Business
One of Ireland's most established independent communications companies is quietly expanding its operational leadership team. With offices across Belfast, Glasgow, and Dublin, this business designs, delivers, and supports mission-critical solutions for clients across multiple sectors — telecoms at its core, but with growing arms across IT & Managed Services, Cybersecurity, Energy, and more. They operate locally, nationally, and internationally. Growth is real, consistent, and backed by a diversified service model.
The Opportunity
A senior hire is needed to own regional operations across Northern Ireland — leading delivery teams, driving performance, and acting as the critical link between engineers on the ground and senior leadership above. This isn't a coordinator role. This is full accountability: people, projects, KPIs, customer outcomes, and continuous improvement.
What You'll Be Doing
- Running end-to-end operational delivery across a regional patch — managing Project Managers and Field Engineers, owning SLAs, keeping live projects on track via CRM, and being the go-to escalation point when things need resolving fast.
- Resource planning, vehicle fleet oversight, stock management — the full picture.
What They're Looking For
Someone who has done this before. Senior ops or service delivery background, strong people management experience, comfortable with KPIs and performance conversations, and sharp enough to spot where processes can be tightened. Telecoms or technical services background is a bonus, not a requirement.
The Package
£40,000–£50,000 + performance bonus, pension, cycle to work, health & wellbeing programme, referral scheme, free parking. Full-time, Monday–Friday, Belfast office-based.
Operations Manager - Telecoms / IT in Belfast employer: Energy Jobline ZR
As a leading independent communications company in Ireland, we pride ourselves on fostering a dynamic work environment that encourages innovation and professional growth. Our Belfast office offers a collaborative culture where employees are empowered to take ownership of their roles, supported by comprehensive benefits including a competitive salary, performance bonuses, and a strong focus on health and wellbeing. Join us to be part of a forward-thinking team that is making a real impact across the telecoms and IT sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Telecoms / IT in Belfast
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms and IT sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission-critical solutions and how they operate across different sectors. This will help you showcase your knowledge and passion during the interview, making you stand out from the crowd.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you've led teams, managed projects, or improved processes. This will help you articulate your experience clearly and demonstrate that you’re the right fit for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make it happen!
We think you need these skills to ace Operations Manager - Telecoms / IT in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Manager. Highlight your experience in managing teams, delivering projects, and driving performance. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your achievements in operations and how you can contribute to our growth.
Showcase Your People Skills:Since this role involves leading teams, make sure to emphasise your people management experience. We love candidates who can demonstrate their ability to motivate and develop others while keeping an eye on KPIs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Stuff
Make sure you understand the telecoms and IT landscape. Brush up on industry trends, key players, and the specific services the company offers. This will show that you're genuinely interested and can speak their language.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams and projects in the past. Be ready to discuss your approach to performance management and how you've driven continuous improvement in previous roles.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a project that's gone off track or resolving a conflict within your team. Think through your responses ahead of time, focusing on your problem-solving skills and decision-making process.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, culture, and future plans. This not only shows your interest but also helps you gauge if the company is the right fit for you. Ask about their approach to KPIs and how they measure success.
