At a Glance
- Tasks: Lead IT service delivery and drive continuous improvement in a secure environment.
- Company: Join a leading organisation with a dynamic Service Management Team.
- Benefits: Competitive daily rate, opportunity for long-term contract, and professional growth.
- Other info: Work fully on-site in Basingstoke, Monday to Friday.
- Why this job: Make a real impact while ensuring excellence in IT services.
- Qualifications: Strong IT service delivery background and ITIL certification required.
Location: Basingstoke
Rate: £600 per day
Contract: Contractor (until 31/05/2027)
Clearance: Must be willing and eligible to go through the DV Clearance process
Working Pattern: Monday to Friday, fully on site
Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement.
What you’ll be doing:
- Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs.
- Act as the primary contact for customer queries related to service assets and configurations.
- Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders.
- Manage incident, problem, and change processes following ITIL best practices.
- Collaborate with internal teams and vendors to resolve issues and implement enhancements.
- Drive service improvement initiatives based on data and customer feedback.
- Support compliance, governance, and audit activities to uphold security standards.
What you’ll bring:
- Strong background in IT service delivery, operations, or client-facing roles.
- Deep knowledge of ITIL v3 or v4 frameworks (certification).
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
- Excellent stakeholder management, communication, and conflict resolution skills.
- Proven ability to manage multiple projects and priorities effectively.
- Analytical mindset with strong problem-solving skills.
- Experience leading cross-functional teams in complex technical environments.
DV Cleared Service Delivery Manager (Process Owner) in Basingstoke employer: Energy Jobline ZR
Join a leading organisation in Basingstoke that values proactive, customer-focused professionals and offers a dynamic work environment. With a commitment to IT excellence, the company fosters a culture of continuous improvement and collaboration, providing ample opportunities for employee growth and development. Enjoy competitive rates and the chance to make a significant impact in a secure IT setting while working alongside talented teams dedicated to delivering high-quality services.
