At a Glance
- Tasks: Lead technical responses for critical incidents and mentor engineers in a dynamic MSP environment.
- Company: Join a global tech company with a supportive team and exciting travel opportunities.
- Benefits: Competitive salary, full expenses, bonuses, and great career progression.
- Other info: Opportunities to travel to Australia, South Africa, and Spain while mentoring teams globally.
- Why this job: Make a real impact while working with international teams and cutting-edge technologies.
- Qualifications: 3+ years in an MSP environment with strong technical and communication skills.
The predicted salary is between 48000 - 55000 £ per year.
Location Hybrid with travel to Barnsley office 2/3 times per week and customer related travel. Salary £48k - £55k D.O.E plus full expenses/travel, bonus and benefits. General career progression, great benefits and a supportive experienced team with optional travel to Australia, South Africa and Spain.
The Role
Operate at the highest level of the service desk within a dynamic MSP supporting critical business environments and demanding customers. You will act as the senior technical authority during major incidents, escalations, and high-impact situations. This role combines deep technical expertise, decision-making under pressure, and excellent communication skills to manage both technical recovery and customer relationships. You will interact with stakeholders ranging from end users to IT managers and directors, particularly during critical incidents where clarity, confidence, and accountability are as important as technical resolution. You will join an international service team operating across three continents, working collaboratively with engineers and customers globally. This role offers opportunities to travel, mentor teams internationally, and support customers onsite when required. While the role is primarily hybrid-based in Spain, travel will form part of the position, particularly to the United Kingdom, where most customers are based. There may also be occasional travel opportunities to Australia, South Africa, and other international locations depending on customer needs and project requirements. We are therefore looking for candidates who are comfortable working in a global environment and open to occasional international travel.
Experience and Attributes
- Take control of P1 incidents and provide structure in critical situations
- Communicate confidently with technical and non-technical stakeholders
- De-escalate complex situations
- Protect customer relationships and business interests
- Identify root causes and improve service quality
- Mentor engineers and raise the technical level of the team
- Collaborate with international teams across multiple regions
- Provide occasional onsite support and mentoring abroad
Key Responsibilities
Incident Leadership- Lead technical response for Priority 1 incidents
- Coordinate internal teams and third-party vendors
- Provide clear communications to customers and leadership
- Manage resolution and post-incident reviews
- Final escalation point for complex multi-client incidents
- Perform root cause analysis and implement permanent fixes
- Prevent recurrence through corrective actions
- Participate in service reviews and escalation calls
- Handle sensitive situations professionally
- Build trust with high-demand customers
- Support key customers onsite when required
- Diagnose complex infrastructure, cloud, networking, and other issues
- Work in multi-tenant MSP environments
- Mentor Level 1 and Level 2 engineers
- Improve technical standards, documentation, and operational processes
- Support migrations, onboarding, and critical changes
- Review technical designs and identify risks
- Participate in high-impact cutovers and changes
- Provide onsite technical leadership during key deployments when required
Required Technical Experience
Experience- 3+ years in an MSP environment
- Experience managing critical incidents
- Customer-focused technical leadership
- Experience working with international customers (but not essential)
- Windows Server (2012–2022)
- Active Directory, Entra ID (Azure AD), Group Policy
- Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive
- VMware and/or Hyper‑V
- Microsoft Azure (IaaS)
- Backup and Disaster Recovery
- TCP/IP, DNS, DHCP, VLANs, VPNs
- Firewall troubleshooting and traffic analysis
- MFA, Conditional Access, Endpoint Protection
- Basic security incident containment
- RMM and PSA tools (Autotask, ConnectWise, or similar)
- Monitoring and alerting systems
Essential Soft Skills
- Remain calm under pressure
- Take ownership and leadership
- Communicate clearly during incidents
- Manage demanding or frustrated customers
- Balance technical and commercial decisions
- Make decisions with incomplete information
- Lead without direct authority
- Work effectively across international teams
- Be open to occasional international travel
3rd Line Support Engineer in Barnsley employer: Energy Jobline ZR
As a 3rd Line Support Engineer, you will thrive in a dynamic and supportive work culture that prioritises employee growth and offers exciting travel opportunities to locations such as Australia, South Africa, and Spain. With a competitive salary package, comprehensive benefits, and the chance to mentor international teams, this role is perfect for those seeking meaningful and rewarding employment in a global environment.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Barnsley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Energy Jobline ZR values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Energy Jobline ZR might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Energy Jobline ZR!
✨Direct Apply to Energy Jobline ZR
Let's not forget to apply directly through the Energy Jobline ZR website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Barnsley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Energy Jobline ZR.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Energy Jobline ZR. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Energy Jobline ZR
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
