Job Description
Job Title: Technical Freight Support Specialist (Customs & Freight Forwarding Experience Required)
Location: Ashford, Middlesex
Type: Full-Time
Salary: £35k DOE
Benefits: Neg + excellent benefits, 25 days holiday (increasing to 30) + bank holidays, company pension, private health care, employee discount scheme, group life assurance
Working Mode: Hybrid – 2 days per week on site
Client / Role Overview
Our client is a leading provider of customs clearance software and services in the UK, assisting freight forwarders, customs agents, and logistics companies to streamline import and export processes by ensuring smooth integration with HMRC systems and facilitating efficient, compliant trade operations. The Service Desk is recognised for providing industry‑leading support for a well‑known Freight Software system, mature client/server application in services since 2011. Having successfully navigated users through extensive functional enhancements and critical legislative updates, including CDS and NCTS, the role will support the growing product range and assist in building a cutting‑edge web‑based front‑end from the ground up.
Responsibilities & Qualifications
We are looking for a Technical Freight Support Specialist with a strong background in customs declarations and/or freight forwarding to join our Service Desk. The ideal candidate will be an enthusiastic, self‑starting problem‑solver with the ability to learn new technologies quickly, a communicative team player with a welcoming and engaging demeanour. Required experience:
- In‑depth knowledge of UK customs declarations and/or freight forwarding.
- Experience completing import processes; will be expected to work closely with the team, continuously learn, and actively share knowledge with others.
- Problem‑solving mindset, good problem analysis and keen eye for detail.
- Ability to cope under pressure and meet deadlines.
- Enthusiastic and willing to accept new challenges.
- Excellent customer‑service skills/commercial awareness.
Nice to have
- Knowledge of Sequoia software.
- Previous experience in a customer service or service desk role.
- Familiarity with Windows, Windows applications and Microsoft Office products.
Why Join Us?
Be part of a collaborative and supportive team. Receive tailored training in Service Desk methodologies and practices. Make a real impact on systems critical to logistics and trade.
