At a Glance
- Tasks: Manage customer orders, resolve queries, and support production planning.
- Company: Established manufacturing business with a strong reputation for quality and service.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Fixed-term maternity cover role with potential for growth.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and operations.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: CF44 6AD (site-based)
Salary: £28,000 – £30,000
Hours: 40 per week (8:00am – 4:30pm, 30-minute unpaid break)
Contract: Fixed-term (maternity cover until approx. 31st October)
Adecco are delighted to be recruiting on behalf of our client for a Customer Care & Production Planning Coordinator to join their team on a fixed-term maternity cover contract. Our client is a well-established and growing manufacturing business, known for its strong reputation within its sector and commitment to delivering high-quality products and excellent customer service. They offer a supportive, team-focused environment where employees play a key role in driving operational success.
The Role
This is a varied and integral position combining customer service, order management, and production planning. You’ll play a key role in ensuring customers receive an excellent service while supporting the smooth running of operations. Acting as the central point of communication, you’ll liaise with customers, planning, procurement, and operations teams to keep orders moving, resolve issues quickly, and ensure plans remain on track.
Key Responsibilities
- Customer Care
- Manage customer orders from receipt through to delivery
- Handle customer queries and complaints, ensuring prompt resolution
- Produce accurate quotes, credits, and invoices
- Communicate delays and manage customer expectations
- Monitor open orders and flag any risks to delivery targets
- Maintain price lists and system data
- Update logistics plans and internal reporting
- Production Planning
- Run stock reports and support demand planning
- Create and maintain production schedules
- Provide lead times for out-of-stock items
- Monitor daily plans and elevate potential delays
- Support operational updates and reporting
- Procurement Support
- Raise and process purchase orders
- Set up and maintain supplier records
About You
- Proven experience in a customer service role with a proactive attitude
- Confident communicator (phone and email)
- Strong organisational and planning skills
- High attention to detail and accuracy
- Strong IT skills, particularly Excel
- ERP system experience (e.g. NAV or similar) is desirable
- Able to manage multiple priorities in a fast-paced environment
Additional Information
- This is a site-based role
- Candidates must have the right to work in the UK
Customer Care & Production Planning Coordinator in Aberdare employer: Energy Jobline ZR
Join a well-established and growing manufacturing business in Aberdare, where you will be part of a supportive, team-focused environment that values high-quality products and excellent customer service. As a Customer Care & Production Planning Coordinator, you'll have the opportunity to develop your skills in a dynamic role while contributing to operational success, all within a company that prioritises employee growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Production Planning Coordinator in Aberdare
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Energy Jobline ZR.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Energy Jobline ZR. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Care & Production Planning Coordinator in Aberdare
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Energy Jobline ZR.
How to prepare for a job interview at Energy Jobline ZR
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Energy Jobline ZR's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Energy Jobline ZR offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
