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For Companies At a Glance
- Tasks: Provide top-notch IT support and lead exciting infrastructure projects.
- Company: Dynamic Managed Service Provider with a focus on innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Great chance to enhance your tech skills and make a real impact.
- Why this job: Join a fast-paced team and work with cutting-edge technologies.
- Qualifications: Experience in MSP environments and strong Microsoft 365 skills.
The predicted salary is between 40000 - 50000 £ per year.
A growing and well-established Managed Service Provider is looking to bring in an experienced 2nd to 3rd Line IT Support Engineer to join their high performing team. This is a great opportunity for someone who thrives in a fast-paced MSP environment and wants exposure to a wide range of technologies, clients, and project work.
Your New Role
You will be working across both support and project delivery, taking ownership of technical issues and contributing to the ongoing improvement of client environments.
Your Responsibilities
- Administering and supporting Microsoft 365 including Exchange Online, SharePoint, Teams, Entra ID, Intune and compliance tools
- Managing Windows and macOS environments
- Delivering email migrations including cloud to cloud and hybrid setups
- Supporting and troubleshooting networking equipment including Cisco Meraki, HP Aruba, Ubiquiti and SonicWall
- Leading infrastructure projects from design through to deployment
- Using tools such as Datto RMM, Autotask and IT Glue to monitor and manage environments
- Supporting server, backup, security and firewall configurations
- Attending client sites when required for installs and issue resolution
- Working with video conferencing equipment
Tech Environment
- Microsoft 365, Exchange Online, SharePoint, Google Workspace
- Intune, JAMF, Entra ID, Endpoint Manager
- Cisco Meraki, HP Aruba, Ubiquiti, SonicWall, VLANs
- Datto RMM, Autotask, IT Glue
- Security and backup tools including Bitdefender and SaaS protection platforms
You Will Have
- Previous experience in an MSP environment
- Strong hands-on Microsoft 365 experience end to end
- Comfortable working across 2nd and 3rd line support
- Experience with migrations and hybrid environments
- Strong communication skills and ability to work with a range of users including senior stakeholders
- Someone proactive, reliable and able to take ownership of issues and projects
Desirable
- Exposure to Linux
- Experience in creative or production environments
2nd - 3rd Line IT Support Engineer in London employer: Energy Jobline ZR
Contact Detail:
Energy Jobline ZR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd - 3rd Line IT Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in Microsoft 365 and networking. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on common troubleshooting scenarios and be ready to demonstrate your problem-solving skills. Practising with mock interviews can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of exciting opportunities, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace 2nd - 3rd Line IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with Microsoft 365 and any relevant MSP background to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled technical issues or led projects in the past, especially in fast-paced environments.
Show Off Your Communication Skills: Since you'll be working with a range of users, including senior stakeholders, it's important to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can convey complex ideas simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Energy Jobline ZR
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Exchange Online and Teams. Be ready to discuss your hands-on experience with these tools, as well as any migrations you've managed. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've taken ownership of technical issues. Think about challenges you've faced in a fast-paced MSP environment and how you resolved them. This will demonstrate your proactive nature and reliability.
✨Communicate Like a Pro
Since you'll be working with a range of users, including senior stakeholders, practice explaining complex technical concepts in simple terms. Good communication is key, so consider role-playing with a friend to refine your approach.
✨Get Familiar with Their Tools
Research the tools mentioned in the job description, like Datto RMM and Autotask. If you have experience with similar platforms, be prepared to discuss how you used them to manage environments effectively. Showing that you’re already familiar with their tech stack can give you an edge!