At a Glance
- Tasks: Lead a talented team to deliver exceptional ICT services and drive digital transformation.
- Company: Join a public safety recruitment specialist with a focus on technology and innovation.
- Benefits: Competitive salary, generous leave, health cash plan, and funding for professional development.
- Other info: Flexible hybrid working and opportunities for career growth in a complex organisation.
- Why this job: Shape the future of ICT service delivery in a dynamic and supportive environment.
- Qualifications: Experience in ICT operations and leadership, with ITIL certification preferred.
The predicted salary is between 62546 - 62546 £ per year.
RSR is a public safety & enterprise security recruitment specialist.
We assist public safety employers find the right talent.
We assist all employers when they want to source public safety and enterprise security skills and experience.
ICT Service Operations Manager
Contract: Permanent, Full Time (37 hours per week) Gosforth OR Stanley (Hybrid Working as standard 3-4 days in office - must be flexible to work in the office 5 days per week if needed)
Lead the Future of ICT Service Delivery Are you an experienced ICT leader with a passion for delivering high-performing, secure, and customer-focused technology services?
We're looking for an ICT Service Operations Manager to lead a talented technical team responsible for delivering exceptional ICT services across a complex organisation.
This is an exciting opportunity to play a key role in shaping digital services, driving operational excellence, and supporting major technology transformation programmes.
The Role
Reporting to the Head of ICT & Digital Services, you'll provide strategic and operational leadership across Service Desk, Infrastructure, Cloud Services, End User Computing, and Cyber Security.
You'll lead multidisciplinary technical teams, ensuring services remain secure, reliable, resilient, and continuously improving while supporting both day-to-day operations and future digital transformation initiatives.
Key Responsibilities
- Lead Service Desk, Infrastructure, Cloud, End User Computing and Cyber Security teams.
- Drive the delivery of high-quality ICT services across 1st, 2nd and 3rd line support.
- Embed ITIL best practice across Incident, Problem, Change and Continual Service Improvement.
- Manage cloud infrastructure, cyber security platforms and operational technology services.
- Lead and mentor technical managers and develop high-performing teams.
- Work closely with development teams to improve service transition and operational readiness.
- Make key technical and operational decisions to support successful project delivery.
- Manage third-party suppliers and service providers to achieve agreed service levels.
- Develop and monitor SLAs, KPIs and service reporting for senior leadership.
- Support business continuity, disaster recovery planning and operational resilience.
- Contribute to ICT strategy, digital transformation and continuous improvement initiatives.
About You
You’ll be an experienced ICT operations leader who enjoys building strong teams and delivering excellent customer-focused services.
Essential Experience
- Significant experience managing ICT Service Operations within a complex environment.
- Proven leadership of Service Desk, Infrastructure, Cloud and Security teams.
- Strong experience managing Microsoft Azure cloud environments and enterprise infrastructure.
- Excellent operational cyber security knowledge including: Security monitoring Incident response Vulnerability management Endpoint protection
- Experience managing enterprise networking, end user computing and modern workplace technologies.
- Strong supplier and contract management experience.
- Experience delivering ITIL-based service management and continual service improvement.
- Experience developing service reporting, KPIs and operational performance frameworks.
- Experience leading multidisciplinary technical teams through change and transformation.
Qualifications
- Relevant ICT qualification or equivalent professional experience.
- ITIL v4 Foundation (minimum requirement).
- Higher-level ITIL certifications are desirable.
- Full UK driving licence (desirable).
- What You’ll Bring
You’ll be someone who can
- Inspire and develop high-performing technical teams.
- Build strong relationships with stakeholders across the organisation.
- Think strategically while remaining operationally focused.
- Balance service delivery, security and innovation.
- Analyse complex technical and business information to make informed decisions.
- Champion continuous improvement and modern ways of working.
- Communicate confidently with both technical and non-technical audiences.
What's on Offer?
In addition to a competitive salary, you'll benefit from
- £62,546 annual salary
- 26 days annual leave, increasing to 31 days with service
- Birthday leave
- Occupational pension scheme
- Health cash plan
- Flexible benefits package
- Funding for professional qualifications, conferences and learning opportunities
- Opportunity to play a leading role in an ambitious digital transformation programme Regular office attendance and travel between regional sites will be required, so applicants should live within reasonable commuting distance.
Please note: Applications may close early if sufficient high-quality applications are received.
Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.
If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us!
We have a \"Refer A Friend\" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!
- The Red Snapper Recruitment Group is an equal opportunities employer
- #J-18808-Ljbffr
ICT Service Operations Manager in Stanley, County Durham employer: Energy Jobline CVL
Join a well-established property maintenance contractor in Birmingham, where you will enjoy a supportive work culture and the opportunity for career progression. With benefits such as a company van, fuel card, and ongoing training, this role not only offers stability but also the chance to develop your skills in a hands-on environment backed by an experienced office team. Experience a rewarding career with guaranteed annual leave and social events that foster a strong team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Service Operations Manager in Stanley, County Durham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Energy Jobline CVL values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Energy Jobline CVL might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Energy Jobline CVL!
✨Direct Apply to Energy Jobline CVL
Let's not forget to apply directly through the Energy Jobline CVL website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Service Operations Manager in Stanley, County Durham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Energy Jobline CVL.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Energy Jobline CVL. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Energy Jobline CVL
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
