At a Glance
- Tasks: Plan and allocate work for field engineers, ensuring customer issues are resolved efficiently.
- Company: Join the UK's largest water and wastewater company, making a real difference every day.
- Benefits: Earn between £26,000 to £30,000, plus 24 days holiday and generous health benefits.
- Other info: Enjoy flexible working arrangements and meaningful career opportunities.
- Why this job: Be at the heart of customer service, supporting communities and protecting our planet.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
We’re looking for a friendly, organised Customer Planner to join our Customer Solution Centre team in Slough.
This is a busy and rewarding role where you’ll help plan work for our field engineers, making sure they have the right information, skills and equipment to resolve customer issues first time.
You’ll be at the heart of the customer journey, supporting customers through wastewater and drainage issues and keeping them informed from start to finish.
Please note that this is a 12-month fixed-term contract.
- What you’ll be doing as a Customer Planner
- Planning and allocating work for field teams to keep the day running smoothly.
- Speaking with customers to understand their issue, offer reassurance and provide clear updates.
- Reviewing information to help diagnose problems and arrange the right work.
- Monitoring planned work throughout the day and responding to changing priorities.
- Working closely with engineers, scheduling teams, operations and partners.
- Supporting customers with more complex or sensitive journeys, including repeat internal flooding cases.
- Using systems such as Salesforce, SAP, Smart Agent and Microsoft Office.
- Working hours: Monday to Friday 7 am to 3 pm/8 am to 4 pm/ 9 am to 4 pm
Location: Slough, 9 Cambridge Ave, Slough, Berkshire England, SL1 4PJ - hybrid format with Tuesday and Wednesday from the office
- What you should bring to the role
- Experience in a fast-paced customer service environment, including inbound and proactive phone calls, with planning experience.
- A customer-focused approach, strong organisational skills, and the ability to manage competing priorities.
- Confidence in handling sometimes difficult conversations calmly and professionally.
- Good computer skills, including Excel.
- SAP and Salesforce experience would be helpful.
- Experience planning work for field-based teams would be advantageous.
What’s in it for you?
- This role will be paid from £26,000 to £30,000 per annum depending on skills and experience.
- 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
- Generous Pension Scheme through AON.
- Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
- Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets.
We want to build a better future for all, helping our customers, communities, people, and the planet to thrive.
It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
- Learn more about our purpose and values
- Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same.
As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future , we’ll be here to support you every step of the way.
Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work.
We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.
If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers.
As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador.
Full training will be given for what is undoubtedly an incredibly rewarding experience.
It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment
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Customer Planner in Slough employer: Energy Jobline CVL
Join a reputable contractor as a Gas Engineer in Newark-on-Trent, where you'll enjoy a supportive work culture and the stability of ongoing projects within social housing. With competitive pay, immediate start opportunities, and a focus on employee growth through consistent work, this role offers a meaningful chance to make a difference in the community while developing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planner in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Energy Jobline CVL.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Energy Jobline CVL. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Planner in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Energy Jobline CVL.
How to prepare for a job interview at Energy Jobline CVL
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Energy Jobline CVL's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Energy Jobline CVL offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
