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- Tasks: Lead the Service Desk and deliver top-notch customer support.
- Company: Join a forward-thinking organisation in Sheffield with a focus on inclusivity.
- Benefits: Enjoy 28 days leave, flexi-time, and access to free gyms.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in IT service while developing your skills.
- Qualifications: GCSE Maths and English at grade C or above; ITIL knowledge preferred.
The predicted salary is between 26403 - 28142 £ per year.
Location: Central Sheffield Headquarters, S1
Hours of work: Part Time 22.2 hours per week (Flexi Time)
Working Pattern: Mon‑Wed (The post involves working early and late shift patterns. Working from 08.00hrs for the early shift and up until 17.30hrs for the late shift.)
Contract: Fixed‑term for 2 years
Salary: £26,403 – £28,142 per annum, pro rata (Grade 4)
Key Responsibilities
- Lead the activities of the Service Desk and delivery of appropriate levels of customer service and support.
- Take responsibility for implementation of any policies and strategies relating to ITIL ServiceDesk Management and Incident Management across the whole of the ICT service.
- Be responsible for the day‑to‑day operations of the ServiceDesk ensuring corporate security and compliance guidelines are achieved.
Qualifications and Experience
- GCSE Maths and English at grade C or above or equivalent.
- Knowledge of the ITIL Framework, or significant equivalent experience.
Benefits
- 28 days annual leave (pro-rata) plus Bank Holidays, increasing to 32 days after 5 years’ service and up to a maximum of 37 days.
- Generous flexi‑time attendance scheme with potential to accrue up to 13 days per year.
- Auto‑enrolled into the Local Government Pension Scheme with contributions ranging from 5.5% to 12.5%.
- Enhanced sick pay, access to free on‑site gyms, cycle‑to‑work scheme, access to emergency services discounts across a wide variety of popular companies, enhanced maternity and paternity schemes, and the opportunity to join the TransaveUK credit union.
Equality, Diversity and Inclusion
We are committed to cultivating a diverse and inclusive workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives and talents. We warmly welcome applications from individuals who identify with underrepresented groups within our workforce, including individuals from minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT+), and individuals with disabilities. In addition, we will support anyone who requires part‑time or job share working hours. Applications from job share candidates will be considered and all applications will be given equal consideration.
ICT Service Desk Technician in Sheffield, South Yorkshire employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Technician in Sheffield, South Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, especially those who might know about openings at the Service Desk. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and customer service scenarios. We all know that being able to demonstrate your knowledge and experience can really set you apart from the competition.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share examples of how you've tackled issues in the past. This will highlight your ability to handle the day-to-day operations of the Service Desk effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace ICT Service Desk Technician in Sheffield, South Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Service Desk Technician role. Highlight your relevant experience and skills, especially any knowledge of the ITIL Framework. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your commitment to customer service and support.
Showcase Your Qualifications: Ensure you clearly list your qualifications, especially your GCSE Maths and English at grade C or above. If you have equivalent experience, make that known too! We value practical knowledge just as much as formal education.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your ITIL Stuff
Make sure you brush up on the ITIL Framework before your interview. They’ll likely ask about your experience with Service Desk Management and Incident Management, so be ready to share specific examples of how you've applied these principles in past roles.
✨Showcase Your Customer Service Skills
As an ICT Service Desk Technician, customer service is key. Prepare to discuss situations where you’ve gone above and beyond to help users. Think about times when you resolved issues quickly or improved user satisfaction—these stories will make you stand out.
✨Flexibility is Key
Since the role involves early and late shifts, be prepared to talk about your availability and willingness to adapt to different working patterns. Highlight any previous experience you have with flexible hours or shift work to show you’re a good fit.
✨Emphasise Your Commitment to Diversity
This company values diversity and inclusion, so it’s a great idea to express your commitment to these principles. Share any experiences you have working in diverse teams or how you’ve contributed to creating an inclusive environment in your previous roles.