At a Glance
- Tasks: Provide 2nd line desktop support and resolve technical issues for high-profile clients.
- Company: Join a leading global IT services provider in a collaborative environment.
- Benefits: Competitive salary of £36,000 plus a generous benefits package.
- Other info: Great career development opportunities in a fast-paced enterprise environment.
- Why this job: Make a real impact on user experience while developing your IT skills.
- Qualifications: Strong knowledge of Windows, Office, SCCM, and IT security principles required.
The predicted salary is between 36000 - 36000 £ per year.
Location: Barrow-in-Furness (Full-time onsite, 5 days per week)
Salary: £36,000 + Generous Benefits Package
Deerfoot Recruitment is delighted to be supporting a leading global IT services provider in the search for two 2nd Line Desktop Onsite Engineers to join their End User Experience team in Barrow-in-Furness. This is an excellent opportunity for experienced desktop support professionals to work within a fast-paced, enterprise environment, supporting high-profile clients and contributing to the delivery of high-quality IT services.
The successful candidates will provide 2nd line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will play a key role in maintaining and improving end-user experience while supporting both business-as-usual activities and project work.
Key Responsibilities- Completing assigned tasks within agreed timeframes
- Supporting internal and external project managers with project-related activities
- Undertaking NSR tasks to agreed deadlines
- Delivering exceptional customer service and user support
- Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings
- Experience with Microsoft Office and Exchange environments (including Outlook and email configuration)
- SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting)
- Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security)
- Familiarity with ITSM tools such as ServiceNow
- Scripting knowledge (e.g. PowerShell, VBScript, batch files) is advantageous
- Valid driving licence and eligible for Security Clearance (SC)
Due to clearance requirements, applicants must be UK or eligible to obtain SC clearance. This role offers the opportunity to join a collaborative and inclusive working environment, with strong prospects for career development and progression.
Second Line IT Support Engineer (Onsite Desktop Support) in Barrow-In-Furness, Cumbria employer: Energy Jobline CVL
Join a leading global IT services provider in Barrow-in-Furness, where you will thrive in a collaborative and inclusive work culture that prioritises employee growth and development. With a competitive salary of £36,000 and a generous benefits package, this role offers the chance to support high-profile clients while enhancing your technical skills in a fast-paced environment. Embrace the opportunity to make a meaningful impact on end-user experiences and advance your career in a supportive team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line IT Support Engineer (Onsite Desktop Support) in Barrow-In-Furness, Cumbria
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This can really help you stand out and demonstrate your expertise in desktop support.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Second Line IT Support Engineer (Onsite Desktop Support) in Barrow-In-Furness, Cumbria
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows and desktop support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Desktop Onsite Engineer role. Share specific examples of how you've delivered exceptional customer service in the past.
Show Off Your Technical Skills:Don’t forget to mention your experience with SCCM, IT security principles, and any scripting knowledge you have. We love seeing candidates who can demonstrate their technical prowess clearly and confidently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Office, and SCCM. Be ready to discuss specific experiences where you've resolved technical issues or improved user experience. This will show that you're not just familiar with the tools, but that you can effectively use them in a real-world setting.
✨Show Off Your Customer Service Skills
Since this role involves delivering exceptional customer service, prepare examples of how you've handled difficult situations or provided support to users in the past. Highlight your communication skills and ability to empathise with users to demonstrate that you can maintain a positive end-user experience.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow, be ready to discuss how you've used them in previous roles. If you're not familiar, do a bit of research on their functionalities and how they can improve IT support processes. This shows initiative and a willingness to learn.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common issues you might face as a 2nd Line Desktop Engineer and how you would approach resolving them. Practising these scenarios can help you articulate your thought process clearly during the interview.
