At a Glance
- Tasks: Provide top-notch customer service and technical support in the Classic Automotive sector.
- Company: Join a well-established company with a passion for classic vehicles.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a chance to learn and develop your skills.
- Why this job: Combine your love for cars with customer service and make a real difference.
- Qualifications: Experience in customer service or technical support, with a mechanical aptitude.
The predicted salary is between 28337 - 28337 £ per year.
Our well-established client is recruiting for a Customer Service Advisor to provide exceptional customer service and technical support within the Classic Automotive sector.
Responsibilities
- Respond promptly and professionally to customer enquiries via telephone, email, and other communication channels.
- Provide technical advice and product guidance to retail and trade customers.
- Promote relevant products, upgrades, and alternative solutions to maximise sales opportunities.
- Advise customers on restoration services, product availability, lead times, and returns procedures.
- Accurately process customer orders using the company computer system.
- Communicate any order delays, stock shortages, or unavailable parts to customers.
- Maintain accurate customer records and order information.
- Develop and maintain a strong knowledge of company products and services.
- Provide technical support and troubleshooting where appropriate.
- Support Sales Assistants in developing product and mechanical knowledge.
- Liaise with internal departments to ensure effective communication and customer satisfaction.
- Escalate customer concerns to the Customer Service Manager when required.
- Assist other departments during busy periods.
- Report any unsafe working practices or faulty equipment.
- Comply with company policies, procedures, and terms and conditions of employment.
Ideal Candidate
- Have previous experience within a customer service, sales, or technical support role.
- Possess a strong mechanical aptitude and understanding of automotive components.
- Have excellent verbal and written communication skills.
- Be confident explaining technical information to customers of varying knowledge levels.
- Have good IT skills and experience using order processing or CRM systems.
- Be highly organised with excellent attention to detail.
- Be able to prioritise workload and work effectively in a fast-paced environment.
- Previous experience within the automotive, engineering, classic vehicle, or parts supply industry would be advantageous.
- Knowledge of carburettors, fuel systems, or restoration services would be beneficial.
Technical Service Advisor in Salisbury, Wiltshire employer: Energy Jobline CVL
Join a well-established property maintenance contractor in Birmingham, where you will enjoy a supportive work culture and the opportunity for career progression. With benefits such as a company van, fuel card, and ongoing training, this role not only offers stability but also the chance to develop your skills in a hands-on environment backed by an experienced office team. Experience a rewarding career with guaranteed annual leave and social events that foster a strong team spirit.
We think you need these skills to ace Technical Service Advisor in Salisbury, Wiltshire
Customer Service
Technical Support
Communication Skills
Mechanical Aptitude
Automotive Knowledge
Order Processing
CRM Systems
