At a Glance
- Tasks: Lead lift servicing and maintenance operations, ensuring safety and high-quality service delivery.
- Company: Pioneering lift industry provider with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, car allowance, generous pension, and 25 days holiday plus bank holidays.
- Other info: Join a dynamic team focused on continuous improvement and customer-centric values.
- Why this job: Take ownership of a key region and drive operational excellence in a growing business.
- Qualifications: Proven leadership experience in engineering services and strong P&L management skills.
The predicted salary is between 60000 - 75000 € per year.
Location: Andover, Hampshire covering provinces region approximately 100 miles radius.
Employment: Full time. Competitive base salary, extensive benefits package including car allowance, bonus, generous pension.
Company: Pioneer of the British lift industry; formerly part of global brand Otis, now private equity backed by R Capital. Independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Opportunity
This pivotal role leads service and repairs operations across London and the Southeast, taking full ownership of operational delivery while ensuring safety, reliability and high quality service, driving efficiency, productivity, customer satisfaction and profitability. Work closely with Managing Director and leadership team, leading a large operational team and fostering high-performance, customer‑focused culture.
Responsibilities
- Lead the safe delivery of lift maintenance and repair services across the region.
- Ensure service delivery meets contractual commitments and customer expectations.
- Drive operational efficiency through planning, scheduling, and resource allocation.
- Implement and monitor service processes and KPIs including productivity and response times.
- Take full responsibility for regional P&L performance, delivering revenue, margin, profitability and cash targets.
- Identify opportunities to grow the service portfolio and expand customer relationships.
- Build strong relationships with key customers, consultants, and stakeholders.
- Act as escalation point for operational and service‑related issues.
- Ensure high levels of customer satisfaction and long‑term retention.
- Lead, coach, and develop Service Delivery Managers, Repair Managers, and engineers.
- Build and maintain a high‑performing, accountable culture.
- Drive engagement, performance and continuous improvement across teams.
- Maintain the highest EH&S standards across all operations.
- Ensure compliance with regulations, industry standards and company policies.
- Support cross‑functional and regional initiatives across the business.
About You
- Proven experience in a senior operational leadership role in engineering services, lift, construction, or related technical industry.
- Track record of improving operational performance and profitability.
- Experience managing P&L and delivering commercial targets.
- Ability to build relationships with major clients and senior stakeholders.
- Experience leading and developing high‑performing teams.
- Strong organisational skills with high levels of ownership and accountability.
- Excellent communication skills across technical and non‑technical audiences.
- Confidence handling escalations and complex operational challenges.
- Commercial awareness with ability to identify growth opportunities.
- Experience within a transforming, scaling or turnaround business environment highly beneficial.
Behaviours & Values
- Open‑minded and inquisitive – embraces continuous improvement.
- Extreme ownership – takes accountability for results and solutions.
- Customer‑centric – prioritises long‑term relationships and service excellence.
- Honesty and integrity – acts with transparency and professionalism.
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution.
Benefits
- Pension – Aviva.
- Car allowance.
- Holiday – 25 days plus bank holidays.
- Employee Assistance Programme.
- Death in Service – 3× Salary.
- Employee Referral Scheme.
- Discounts Platform.
- Enhanced family policies.
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership.
- Opportunity to lead a key region within a growing PE‑backed business.
- Strong focus on operational excellence, safety and customer satisfaction.
- Influence business transformation and performance improvement.
- Work with a respected brand in the lift and engineering services sector.
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you.
Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Reading employer: Energy Jobline CVL
Liftec Express is an exceptional employer, offering a senior leadership role that empowers you to take full operational and commercial ownership in a dynamic, private equity-backed environment. With a strong emphasis on operational excellence, safety, and customer satisfaction, employees benefit from a competitive salary, extensive benefits package, and opportunities for professional growth within a respected brand in the lift and engineering services sector. Join us in fostering a high-performance culture where your contributions directly impact business transformation and service delivery across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Reading
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your fit for the role and impress the hiring team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Head of Service Operations role. Highlight your achievements in operational leadership and customer satisfaction to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (Provinces) in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in operational leadership and any relevant achievements in the engineering services sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Service Operations role. Share specific examples of how you've improved operational performance and built strong customer relationships.
Showcase Your Leadership Skills:We’re looking for someone who can lead and develop high-performing teams. In your application, mention your experience in coaching and mentoring others, and how you've fostered a customer-focused culture in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Stuff
Make sure you understand the lift servicing and maintenance industry inside out. Brush up on the latest trends, technologies, and regulations. This will not only help you answer questions confidently but also show your passion for the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved operational performance or customer satisfaction. Be ready to discuss your approach to coaching and developing high-performing teams.
✨Understand the Company Culture
Research Liftec Express and their values. They prioritise safety, customer-centricity, and continuous improvement. Be prepared to discuss how your personal values align with theirs and how you can contribute to fostering a high-performance culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Think of scenarios where you've faced operational challenges and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
