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- Tasks: Lead technical support and resolve complex issues in security systems.
- Company: Join a friendly, inclusive team in Central London.
- Benefits: Competitive salary, generous leave, training, and wellbeing support.
- Other info: Opportunities for career growth and professional development.
- Why this job: Make a real impact while working with cutting-edge security technology.
- Qualifications: Experience with enterprise security systems and strong technical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Hours: Monday to Friday, 08:30 – 17:00
Contract type: Permanent
Location: Site-based, Central London
Department: Security
Your next role
We're looking for an experienced Professional Services Engineer to provide senior-level technical support, commissioning, and expertise across enterprise security systems. This is a key role within the business, acting as the highest point of technical escalation and supporting the successful delivery of complex projects. You'll work closely with clients and internal teams to resolve technical challenges, support system delivery, and help set technical standards across the organisation.
What You'll Be Doing
- Leading on complex technical fault resolution across Access Control, CCTV, Intercom, and integrated systems
- Providing senior technical support to clients, both remotely and on site
- Supporting project delivery through system commissioning, upgrades, and migrations
- Working alongside Project Managers and Engineers on system design and technical planning
- Carrying out system audits, health checks, and performance reviews
- Mentoring and supporting engineers, sharing best practice and technical expertise
- Acting as a trusted technical advisor for key clients
You'll work with leading platforms including Genetec Security Centre, Gallagher Command Centre, Lenel OnGuard, CCURE 9000, Milestone, FLIR, Avigilon, and Hanwha.
What You'll Bring
- Proven experience supporting and commissioning enterprise-level electronic security systems
- Strong hands‑on knowledge of platforms such as Genetec, Gallagher, Lenel, CCURE, Milestone, Avigilon, FLIR, Hanwha (or similar)
- A solid technical understanding of Windows Server, SQL databases, IP networking, and virtualised environments (VMware / Hyper-V)
- The ability to confidently diagnose and resolve complex, integrated system issues
- Excellent communication and client‑facing skills
- The ability to produce clear, professional technical documentation
- A full UK driving licence
Why come and work for us
We know that our people are the key to our success. When you join us, you'll be part of a friendly, inclusive, and supportive team where your ideas, experience, and personality are genuinely valued. We never stand still – as we continue to grow, improve, and innovate, we are equally committed to helping our colleagues do the same. Investing in our people is a cornerstone of who we are, whether through training, career development, or wellbeing support.
You can expect:
- Training and development programmes to support your growth
- Support for professional qualifications and career progression, including apprenticeships
- A collaborative and inclusive workplace where every voice matters
- Competitive salary
- Generous annual leave allowance, including an extra day off for your birthday
- Company pension scheme
- Medicash health plan, supporting everyday healthcare costs and wellbeing
- Company parking
- Wellbeing support, including access to mental health resources
- Employee discount scheme
- Generous employee referral scheme
If interested contact Reiss Gordon.
Professional Services Engineer in City Of London employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Engineer in City Of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Professional Services Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with enterprise security systems. When you get the chance to chat with potential employers, let them see what you can do – it’ll set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to technical support and system commissioning. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our fantastic team!
We think you need these skills to ace Professional Services Engineer in City Of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with enterprise security systems and the specific platforms mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Professional Services Engineer role. Share specific examples of your technical expertise and client-facing skills that relate to the position.
Showcase Your Technical Skills: In your application, be sure to mention your hands-on knowledge of Windows Server, SQL databases, and IP networking. We love seeing candidates who can confidently diagnose and resolve complex system issues!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise security systems, especially the platforms mentioned in the job description like Genetec and Gallagher. Be ready to discuss your hands-on experience and how you've tackled complex technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical challenges in previous roles. Think about specific situations where you led fault resolution or supported project delivery, and be ready to explain your thought process and the outcomes.
✨Communicate Clearly and Confidently
Since this role involves client-facing interactions, practice articulating your technical knowledge in a way that's easy to understand. You might be asked to explain complex concepts, so being clear and professional in your communication is key.
✨Demonstrate Your Team Spirit
This position requires collaboration with Project Managers and Engineers, so be prepared to discuss how you work within a team. Share examples of mentoring others or contributing to a positive team environment, as this will show you're a great fit for their inclusive culture.