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- Tasks: Provide top-notch technical support for photocopiers and MFDs, ensuring quick fault resolution.
- Company: Join a dynamic team focused on collaboration and customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a company car.
- Other info: Great opportunity for career growth and ongoing training.
- Why this job: Make a real difference in a fast-paced environment while developing your technical skills.
- Qualifications: Experience in technical support or transferable skills in IT hardware is a plus.
The predicted salary is between 33000 - 33000 £ per year.
Location: South Yorkshire
About the Role
You’ll deliver professional, efficient technical support across a range of MFDs and photocopiers, ensuring timely fault resolution and high‑quality maintenance. Working both independently and as part of a wider engineering team, you’ll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus.
Key Responsibilities
- Deliver technical support within agreed SLA timeframes
- Diagnose and resolve faults efficiently and accurately
- Perform routine maintenance, updates, and modifications
- Assist with equipment installations and configuration
- Understand and adhere to SLAs for assigned accounts
- Carry out basic fault finding across managed print solutions
- Provide cover for colleagues during absence or peak periods
- Log service calls accurately and promptly
- Report recurring faults to support proactive resolution
- Share technical knowledge with team members
- Build and maintain strong relationships with key accounts
- Manage boot stock and site stock levels effectively
- Attend manufacturer training to maintain technical proficiency
Ideal Candidate Profile
- Proven experience in field‑based technical support within the MFD/photocopier/print sector or someone with transferable skills such as EPOS / ATM / IT Hardware
- Strong logical fault‑finding and problem‑solving skills
- Excellent communication and customer‑facing ability
- Confident working independently while contributing to a high‑performing team
Package
- Salary up to £33,000
- 25 days holiday + bank holidays
- Company Car
Photocopier Field Service Engineer - South Yorkshire in Barnsley employer: Energy Jobline CVL
Contact Detail:
Energy Jobline CVL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Photocopier Field Service Engineer - South Yorkshire in Barnsley
✨Tip Number 1
Network like a pro! Reach out to people in the photocopier and MFD industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical knowledge during interviews. Bring examples of how you've solved problems in the past, especially those related to MFDs or photocopiers.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window to open. Reach out directly to the hiring manager or team to express your interest and ask about the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Photocopier Field Service Engineer - South Yorkshire in Barnsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially in the MFD or photocopier sector. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Photocopier Field Service Engineer role. Share specific examples of how you've delivered excellent customer service and resolved technical issues in the past.
Show Off Your Problem-Solving Skills: In your application, highlight your logical fault-finding abilities and any experiences where you’ve tackled tricky problems. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MFDs and photocopiers. Be ready to discuss specific models and common issues you've encountered. This will show that you're not just familiar with the equipment but also passionate about the field.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved faults in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your logical approach to troubleshooting.
✨Show Off Your Communication Skills
Since this role involves customer interaction, practice explaining technical concepts in simple terms. Think of scenarios where you've had to communicate complex information to non-technical clients and be ready to share those experiences.
✨Emphasise Team Collaboration
Even though you'll be working independently, it's important to highlight your ability to work as part of a team. Share examples of how you've collaborated with colleagues to improve service delivery or resolve issues, showcasing your commitment to a strong service culture.