Operations Manager in Merthyr Tydfil, Merthyr Tydfil County Borough

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. With more than 175 sites across North America and Europe and a workforce of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.

We are seeking an experienced Operations Manager to join our team in Wales, operating within a high‑security environment. This highly visible role involves ensuring exceptional service delivery to our customer while leading and developing an operational team.

• Work closely with the customer to understand fully their requirements and expectations as the Metro Supply Chain operational lead for Spares and look for opportunities to enhance our offering.
• Achieve and improve KPIs and SLA requirements.
• Understand customer issues and drive business improvements to aid resolution.
• Support, coach and manage supervisors and direct reports.
• Recruit, train, develop and motivate staff within the framework of job descriptions, competency and skills matrix.
• Plan resources against future capacity requirements.
• Optimise the utilisation of all assets across the operations.
• Ensure stock control systems are kept up to date and work with the inventory manager to keep inventories accurate.
• Work with senior management to apply H&S best practice and conduct investigations and corrective actions.
• Support the development of MJDI WMS throughout the operation.
• Identify, analyse and implement operational improvements through tools such as “Always Improving” and Gemba walks to promote continuous improvement culture.
• Report any health and safety issues (accidents or near misses) as required.
• Develop relationships throughout the business, working with direct reports and counterparts across other sites.
• In tandem with the Operations Director, senior general manager, and finance team produce business operating plans with financial plans and budgets to drive costs down and improve service.
• Ensure the implementation of company audit schedules.
• Identify areas of risk to the business and develop appropriate contingency plans.
• Attend and support regular reviews with the customer and operational team with action‑driven minutes.
• Work with managers to identify and optimise the total supply chain solution offering to the customer.

• Demonstrable experience within a logistics or manufacturing environment or similar.
• Experience in MJDI.
• Experience managing external relationships with external agencies/organisations.
• Experience within a unionised environment.
• Excellent customer service skills; client‑facing.
• Strong leadership experience with the ability lead a range of people.

• Excellent written and oral communication skills.
• Advanced Excel skills.
• Valid driving licence – travel between sites is essential.

• Ensure all staff follow work instructions and comply with ISO 9001 standards.
• Communicate any non‑conformance within the ISO management system.
• Raise any upcoming changes that could affect ISO management system.
• Follow environmental policies and procedures and highlight any risks to personnel or environment.
• Ensure compliance with legislative bodies and local authorities.
• Without compromise maintain a safe and clean work environment.
• Follows Occupational Health and Safety Act including safety, violence and harassment laws.
• Reports hazards in the workplace to management.
• Do not use or operate equipment in a manner that endangers self or others.
• Do not put other workers at risk by actions.

• Continued accreditation of ISO 9001 & introduction of ISO 14001.
• Consistently meet or exceed daily operations KPIs for pick accuracy, quality, damages and safety.
• Positively influence performance of others to achieve team operational KPIs.
• Provide proactive, accurate, fact‑based feedback regarding team member performance.
• Lead team briefings and actively participate in raising team members' concerns.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals. Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.