Operations Manager – Builders’ Merchant
Must have previous experience working for a Builders Merchants
Salary: Up to £50,000 DOE
Hours: Mon – Friday and alternate Saturday's
Operations Manager Role Purpose
The Operations Manager is responsible for the smooth and efficient day-to-day running of the branch, including transport, deliveries, yard operations, stock and administration. The role will ensure high standards of customer service, health & safety, compliance and operational efficiency.
Operations Manager Key Responsibilities
- Manage the day-to-day operational activities of the branch.
- Plan and coordinate customer deliveries and transport schedules.
- Manage drivers, vehicles and external transport providers where required.
- Ensure vehicles, drivers and delivery operations meet company and legal requirements.
- Oversee yard, loading and unloading operations and maintain high standards of housekeeping.
- Support stock control, goods-in and goods-out processes.
- Deal with delivery issues, customer queries and operational problems.
- Manage branch administration, including delivery paperwork, timesheets, vehicle records and operational reports.
- Ensure all health & safety procedures are followed across the branch.
- Support the Branch Manager with staff management, training and performance.
- Identify opportunities to improve efficiency, reduce costs and improve customer service.
- Work closely with the sales and branch teams to ensure customer requirements are met.
Skills & Experience
- Previous experience in operations, transport, logistics or a similar role.
- Experience within a builders’ merchant.
- Strong organisational and communication skills.
- Good knowledge of transport and delivery operations.
- Ability to manage a busy team and prioritise workloads.
- Good IT and administrative skills.
- Strong understanding of health & safety.
- Practical, hands‑on approach with good problem‑solving skills.
- Customer-focused and commercially aware.
Key Objective
To ensure the branch operates safely, efficiently and profitably, providing a reliable service to customers while supporting the Branch Manager and wider branch team
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Operations Manager - Builders Merchant in Brent, Greater London employer: Energy Jobline CVL
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