At a Glance
- Tasks: Coordinate and schedule daily workloads for trades and contractors in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer service in Nottingham.
- Benefits: Enjoy a stable 37-hour work week with core hours Monday to Friday.
- Other info: Opportunity to develop your career in a supportive and professional environment.
- Why this job: Be a key player in improving service delivery and making a difference for the community.
- Qualifications: Experience in managing appointments and strong administrative skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an Operational Resource Planner to support the delivery of a comprehensive, efficient, and customer‑focused repairs service. In this busy and fast‑paced role, you will coordinate and schedule daily workloads for trade operatives and contractors, ensuring appointments are managed effectively, resources are maximised, and key performance indicators are consistently achieved. You will play a vital role in maintaining accurate systems, resolving scheduling challenges, and delivering a high standard of customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem‑solving, and have excellent attention to detail, we would love to hear from you.
Key Responsibilities
- Coordinate and schedule daily workloads for trades colleagues and contractors
- Manage appointments and diaries to ensure service targets and KPIs are met
- Maintain accurate records using both manual and computerised systems
- Resolve scheduling issues efficiently to minimise disruption to customers
- Communicate directly with tenants, colleagues, and stakeholders
- Monitor performance data and contribute to service improvements
- Deliver a professional, customer‑focused service at all times
Essential Criteria
- Proven experience managing appointments and diaries for large teams in a fast‑paced, pressurised environment
- Strong administrative experience, including maintaining accurate records
- Experience using computerised and manual office systems
- Experience communicating directly with members of the public
- Ability to work to tight deadlines and performance targets
- Strong numeracy and literacy skills (both verbal and written)
- Ability to work independently and as part of a team
- Excellent interpersonal and communication skills (face‑to‑face, telephone, email, meetings)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to use IT systems to input, manage, and analyse data
- NVQ Level 2 in Business Administration, Customer Service, ICT, or equivalent relevant experience
- High levels of professionalism, integrity, and commitment to equality
- Availability to work 08:00–16:00 and occasional 09:30–17:30 shifts
Desirable Criteria
- Understanding of service delivery within a multicultural community
- Awareness of housing or repairs services
- Experience working in an environment focused on value for money
- Advanced organisational and prioritisation skills across manual and electronic diary systems
Operational Resource Planner in NG2, Nottingham, Nottinghamshire employer: Energy Jobline CVL
As an Operational Resource Planner in Nottingham, you will join a dynamic team dedicated to delivering exceptional customer service within a supportive and inclusive work environment. Our company prioritises employee growth through ongoing training and development opportunities, ensuring that you can advance your career while contributing to meaningful community services. With a focus on collaboration and innovation, we offer a workplace where your skills are valued, and your contributions make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resource Planner in NG2, Nottingham, Nottinghamshire
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to scheduling and resource management. Use examples from your past experiences to demonstrate how you’ve tackled similar challenges.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the role and the company, plus it might just give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Operational Resource Planner in NG2, Nottingham, Nottinghamshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing appointments and diaries, especially in fast-paced environments. We want to see how your skills align with the role of Operational Resource Planner!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've resolved scheduling challenges or improved service delivery. We love candidates who can think on their feet and tackle issues head-on!
Highlight Your Customer Service Experience:Since this role is all about delivering a high standard of customer service, make sure to mention any relevant experience you have in communicating with tenants or stakeholders. We value professionalism and a customer-focused approach!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Resource Planner. Familiarise yourself with scheduling techniques and how to manage appointments effectively. This will help you demonstrate your knowledge and show that you're ready to tackle the challenges of the role.
✨Showcase Your Problem-Solving Skills
Since this role involves resolving scheduling issues, be prepared to discuss specific examples from your past experiences where you've successfully navigated similar challenges. Highlight your ability to think on your feet and maintain a high standard of customer service even under pressure.
✨Brush Up on Your Tech Skills
As the job requires proficiency in Microsoft Office and other IT systems, make sure you're comfortable discussing your experience with these tools. You might even want to practice using Excel for data management or creating schedules to showcase your skills during the interview.
✨Communicate Clearly and Confidently
Strong communication is key in this role, so practice articulating your thoughts clearly. Whether it's face-to-face or over the phone, being able to convey information effectively will set you apart. Consider doing mock interviews with friends or family to build your confidence.
