At a Glance
- Tasks: Support customers with technical queries and solve electronic problems.
- Company: Join a dynamic team at RHA Recruitment Solutions in Northwich.
- Benefits: Competitive salary up to £35,000 and opportunities for growth.
- Other info: Hands-on work with electronics and exposure to engineering and sales.
- Why this job: Be the go-to expert and influence product improvements from day one.
- Qualifications: Recent graduate in Electronics or related field with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
RHA Recruitment Solutions Limited is looking for a confident, self‑starting Technical Sales Support Engineer to join our team and play a key role in supporting existing products, new enquiries, and customer technical needs. If you’re an original thinker with a solid grounding in analogue and digital electronics, and you enjoy speaking with people as much as solving technical problems, this role will suit you perfectly. You’ll become a go‑to expert on our full range of electronic instruments, supporting customers, internal teams, and contributing to new product testing and hands‑on electronics work.
Responsibilities
- Provide technical support to customers via phone, email and online ticketing systems.
- Diagnose and resolve hardware and software issues quickly to minimise downtime.
- Collaborate with engineering and service teams to escape and resolve complex technical problems.
- Maintain accurate technical documentation in line with ISO 9000 requirements.
- Conduct root‑cause analysis and develop preventative solutions for recurring issues.
- Deliver technical training and guidance to customers and internal staff.
- Prepare technical proposals, documentation and cost estimates to support sales activities.
- Act as the primary technical contact during sales, after‑sales and service interactions.
- Work closely with product development to communicate customer feedback and influence product improvements.
- Participate in industry events, trade shows and training sessions to stay current with product developments.
- Support new instrument testing and perform hands‑on electronic work prior to product release.
Qualifications
- A recent graduate (0–3 years) in Electronics, Electrical Engineering, Mechatronics, Physics or similar.
- Strong understanding of analogue and digital electronics.
- Confident communicator with an approachable, outgoing personality.
- Ability to explain technical concepts clearly to non‑technical users.
- A proactive, self‑starting mindset with strong problem‑solving skills.
- Comfortable working via phone, email, and ticketing systems.
- Strong organisational skills with the ability to maintain accurate documentation.
- Curiosity, initiative, and a desire to grow into a technical specialist.
This role would ideally suit a candidate with up to three years experience as it offers exposure to customers, engineering and product development from day one, hands‑on electronics work combined with customer‑facing technical problem‑solving, and the opportunity to influence product improvements and future releases. There is a clear development path into Technical Sales, Applications Engineering or Product Support.
Whilst this is a more junior/intermediate role, applications are invited from candidates of all levels interested in the above or similar positions.
Technical Sales Support Engineer in Northwich, Cheshire West and Chester employer: Energy Jobline CVL
RHA Recruitment Solutions Limited is an excellent employer for aspiring Technical Sales Support Engineers, offering a dynamic work environment in Northwich where innovation meets customer engagement. With a strong focus on employee growth, you will have the opportunity to develop your technical skills while collaborating with engineering teams and influencing product improvements. The supportive culture encourages original thinking and provides hands-on experience, making it an ideal place for those looking to build a rewarding career in electronics.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support Engineer in Northwich, Cheshire West and Chester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your technical explanations! Since you'll be dealing with both tech-savvy folks and non-technical users, being able to break down complex concepts into simple terms is key. Try explaining some of your favourite projects to friends or family.
✨Tip Number 3
Network like a pro! Attend industry events, trade shows, or even online webinars. Meeting people in the field can lead to valuable connections and insights that might just help you land that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Technical Sales Support Engineer in Northwich, Cheshire West and Chester
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your understanding of analogue and digital electronics in your application. We want to see how your technical background aligns with the role, so don’t hold back on showcasing your knowledge!
Be Personable:Since this role involves a lot of communication, let your personality shine through in your written application. We’re looking for confident communicators, so don’t be afraid to show us your approachable side!
Tailor Your Application:Take the time to customise your application for this specific role. Mention how your skills and experiences relate to the responsibilities listed in the job description. We love seeing candidates who take the extra step!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Electronics
Brush up on your knowledge of analogue and digital electronics before the interview. Be ready to discuss specific concepts or projects you've worked on, as this will show your technical expertise and passion for the field.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think about specific challenges you faced and how you approached them, as this will demonstrate your proactive mindset and problem-solving abilities.
✨Research the Company and Role
Familiarise yourself with RHA Recruitment Solutions Limited and their products. Understanding their offerings and how you can contribute will help you tailor your answers and show genuine interest in the position.
