At a Glance
- Tasks: Provide top-notch service and repairs on commercial coffee machines in your local area.
- Company: Join a rapidly growing coffee service provider with a casual and supportive culture.
- Benefits: Enjoy a competitive salary, company van, uncapped overtime, and generous holiday allowance.
- Other info: Flexible working hours and great opportunities for career progression await you.
- Why this job: Combine your technical skills with your love for coffee while making customers happy.
- Qualifications: Experience with electromechanical systems and a passion for customer service is essential.
The predicted salary is between 34000 - 38000 € per year.
Location: Newcastle upon Tyne, Sunderland, Chester-Le-Street, Washington.
Salary and Benefits: £34,000 – £38,000 basic salary depending on experience. Company van and tools. Uncapped overtime available. Bonus available. Life, medical, and dental insurance. 25 days holiday plus statutory holidays.
Responsibilities:
- Field‑based service within a local territory.
- Perform services, reactive repairs, and end‑user training on commercial coffee and drinks machines.
- Use electrical and mechanical skills to achieve a strong first‑fix rate.
- Maintain spare stock in vehicle.
- Organise service diary a week in advance.
- Flexibility on start times between 6 am and 9 am.
- Report to the Regional Service Manager and Senior Service Engineer.
- Work Monday‑Friday weekdays, plus one in four weekends.
Qualifications:
- Previous field service engineering experience with electromechanical systems.
- Experience in fast‑paced environments with emphasis on SLAs and KPIs.
- Empathetic and customer‑focused with strong communication skills.
- Good sense of humour.
- Full UK driver’s licence and right to work in the UK indefinitely (no sponsorship).
- Experience with coffee and drinks machines preferred but training can be provided.
About the Company: A rapidly growing coffee and drinks service provider, offering strong customer service and a casual office environment with long‑term progression opportunities.
Field Service Engineer in Newcastle upon Tyne, Tyne and Wear employer: Energy Jobline CVL
As a rapidly growing coffee and drinks service provider based in Newcastle upon Tyne, we pride ourselves on fostering a supportive and casual work environment that prioritises strong customer service. Our Field Service Engineers enjoy competitive salaries, generous benefits including uncapped overtime, and ample opportunities for professional growth, all while working within a vibrant local community that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Newcastle upon Tyne, Tyne and Wear
✨Tip Number 1
Network like a pro! Reach out to folks in the coffee machine industry or field service engineering. LinkedIn is your best mate here – connect, engage, and don’t be shy to ask for advice or referrals.
✨Tip Number 2
Get hands-on! If you can, try to gain some experience with commercial coffee machines before applying. Even a short stint can give you a leg up and show your commitment to the role.
✨Tip Number 3
Prepare for the interview by brushing up on your electrical and mechanical skills. Be ready to discuss how you’ve tackled repairs in the past and how you handle customer interactions – they love a good story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate candidates who fit our vibe.
We think you need these skills to ace Field Service Engineer in Newcastle upon Tyne, Tyne and Wear
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your field service engineering experience, especially with electromechanical systems. We want to see how your skills match up with the role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for coffee machines and customer service. Let us know why you’re the perfect fit for our team and how your previous experiences have prepared you for this role.
Show Off Your Soft Skills:We love a good sense of humour and strong communication skills! Make sure to mention any experiences where you’ve demonstrated empathy and customer focus. It’s all about connecting with our clients and making their day better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do and our company culture!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Machines
Brush up on your knowledge of commercial coffee machines and drinks systems. Familiarise yourself with common issues and repairs, as well as the specific models the company services. This will show your enthusiasm and readiness to tackle the role head-on.
✨Showcase Your Customer Skills
Since this role is customer-focused, prepare examples of how you've successfully interacted with clients in the past. Highlight your communication skills and any experiences where you’ve gone above and beyond to ensure customer satisfaction.
✨Flexibility is Key
Be ready to discuss your flexibility regarding working hours and your ability to manage a service diary. Mention any previous experience where you had to adapt quickly to changing schedules or priorities, as this will resonate well with the company's needs.
✨Bring a Sense of Humour
The job description mentions a good sense of humour, so don’t be afraid to let your personality shine through. Share light-hearted anecdotes from your previous roles that demonstrate your ability to handle stress while keeping the atmosphere positive.
