At a Glance
- Tasks: Deliver top-notch customer service and manage high call volumes with a positive attitude.
- Company: Join Tesco's General Insurance team in Newcastle, where empathy and care matter.
- Benefits: Enjoy 10% discount, free virtual GP, generous leave, and flexible working options.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Make a real difference by helping customers with their insurance needs every day.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 22000 - 25000 £ per year.
Location: Newcastle
About the role
We know insurance is personal, and our colleagues in the General Insurance team help Tesco customers with their home and motor insurance needs. As part of the team, you'll help customers manage and service their policies. You'll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.
What's in it for you
- Tesco Colleague Clubcard: 10% discount (15% every payday weekend).
- Wellbeing & health: Free 24/7 Virtual GP service for you and your family, plus Cycle to Work scheme, and access to Wellhub to save on your gym membership.
- Generous leave: 7.2 weeks' holiday (including Bank Holidays).
- Family support: Enhanced maternity, paternity and shared parental leave policies.
- Exclusive offers from top brands and partners.
- Financial security: Pension scheme matching up to 7.5% and life assurance up to 5x salary.
- Flexible working: talk to us about any flex you need; part‑time and flexible opportunities discussed at interview.
What you'll be responsible for
- Deliver excellent customer service across every interaction.
- Manage high call volumes while maintaining a positive, engaging approach.
- Educate customers about our full range of products and services (training provided).
- Handle inbound and occasional outbound calls.
- Apply judgement to resolve customer queries efficiently.
- Promote our digital channels to help customers self‑serve where appropriate.
- Record all customer interactions accurately and promptly.
What you'll need
- Passion for delivering excellent customer experiences.
- Previous contact‑centre experience desirable; retail, hospitality or leisure experience equally valued.
- Clear and confident communication skills, both written and verbal.
- Strong technical capability; use multiple systems simultaneously.
- Empathy, resilience and adaptability in a fast‑paced environment.
Important information
You must have the right to work in the UK (through visa, work permit or other). All offers of employment are subject to background screening, including criminal record and financial checks.
Customer Service Representative in Newcastle upon Tyne, Tyne and Wear employer: Energy Jobline CVL
At Tesco, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Newcastle upon Tyne. Our commitment to employee wellbeing is reflected in our generous benefits package, including a 10% discount for colleagues, flexible working options, and extensive leave policies. We foster a culture of growth and development, ensuring that our Customer Service Representatives have the tools and training needed to thrive while delivering outstanding service with empathy and care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne, Tyne and Wear
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Jobline CVL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Jobline CVL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne, Tyne and Wear
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Jobline CVL:Your cover letter is your chance to shine! Tell us why you want to work at Energy Jobline CVL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Jobline CVL!
How to prepare for a job interview at Energy Jobline CVL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
