Operations Manager in Merthyr Tydfil, Merthyr Tydfil County Borough

About the job

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. With more than 175 sites across North America and Europe and a workforce of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.

Job summary

We are seeking an experienced Operations Manager to join our team in Wales, operating within a high‑security environment. This highly visible role involves ensuring exceptional service delivery to our customer while leading and developing an operational team.

Responsibilities

• Work closely with the customer to understand fully their requirements and expectations as the Metro Supply Chain operational lead for Spares and look for opportunities to enhance our offering.
• Achieve and improve KPIs and SLA requirements.
• Understand customer issues and drive business improvements to aid resolution.
• Support, coach and manage supervisors and direct reports.
• Recruit, train, develop and motivate staff within the framework of job descriptions, competency and skills matrix.
• Plan resources against future capacity requirements.
• Optimise the utilisation of all assets across the operations.
• Ensure stock control systems are kept up to date and work with the inventory manager to keep inventories accurate.
• Work with senior management to apply H&S best practice and conduct investigations and corrective actions.
• Support the development of MJDI WMS throughout the operation.
• Identify, analyse and implement operational improvements through tools such as “Always Improving” and Gemba walks to promote continuous improvement culture.
• Report any health and safety issues (accidents or near misses) as required.
• Develop relationships throughout the business, working with direct reports and counterparts across other sites.
• In tandem with the Operations Director, senior general manager, and finance team produce business operating plans with financial plans and budgets to drive costs down and improve service.
• Ensure the implementation of company audit schedules.
• Identify areas of risk to the business and develop appropriate contingency plans.
• Attend and support regular reviews with the customer and operational team with action‑driven minutes.
• Work with managers to identify and optimise the total supply chain solution offering to the customer.

Experience

• Demonstrable experience within a logistics or manufacturing environment or similar.
• Experience in MJDI.
• Experience managing external relationships with external agencies/organisations.
• Experience within a unionised environment.
• Excellent customer service skills; client‑facing.
• Strong leadership experience with the ability lead a range of people.

Knowledge and Skills

• Excellent written and oral communication skills.
• Advanced Excel skills.
• Valid driving licence – travel between sites is essential.

Health and Safety

• Ensure all staff follow work instructions and comply with ISO 9001 standards.
• Communicate any non‑conformance within the ISO management system.
• Raise any upcoming changes that could affect ISO management system.
• Follow environmental policies and procedures and highlight any risks to personnel or environment.Ensure compliance with legislative bodies and local authorities.
• Without compromise maintain a safe and clean work environment.
• Follows Occupational Health and Safety Act including safety, violence and harassment laws.
• Reports hazards in the workplace to management.
• Do not use or operate equipment in a manner that endangers self or others.
• Do not put other workers at risk by actions.

Measurements of Success

• Continued accreditation of ISO 9001 & introduction of ISO 14001.
• Consistently meet or exceed daily operations KPIs for pick accuracy, quality, damages and safety.
• Positively influence performance of others to achieve team operational KPIs.
• Provide proactive, accurate, fact‑based feedback regarding team member performance.
• Lead team briefings and actively participate in raising team members’ concerns.

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.