At a Glance
- Tasks: Lead service delivery in Fire & Security, ensuring customer satisfaction and operational excellence.
- Company: Established service organisation focused on innovation and team development.
- Benefits: Competitive salary, company vehicle, pension scheme, and performance bonuses.
- Other info: Exciting opportunity for career progression and professional development.
- Why this job: Shape service culture and drive improvement in a high-impact leadership role.
- Qualifications: Experience in service delivery management and strong technical background in Fire & Security.
The predicted salary is between 55000 - 55000 £ per year.
Are you a driven and technically credible leader looking for your next challenge in the Fire & Security industry? We're working with a well-established service organisation to find an exceptional Service Delivery Manager who can lead operations, inspire a high‑performing team, and deliver outstanding results for customers. This is a high‑impact, senior role at the heart of the business, one that offers genuine scope to shape service culture, drive improvement, and build something to be proud of.
The Role
Reporting to the Operations Director, you'll take ownership of day‑to‑day service delivery across maintenance, reactive works, and small projects. You'll work closely with engineering, scheduling, and technical support teams to ensure every job is completed on time, on standard, and with the customer at the centre of everything.
Key Responsibilities
- Lead service delivery across maintenance, reactive, and small works owning SLA compliance, first‑time fix rates, response times, and customer satisfaction.
- Build and maintain strong relationships with key customers, conduct regular service reviews and act as a senior escalation point.
- Lead, coach, and develop a team of engineers, supervisors, and support staff to drive high performance and engagement.
- Monitor KPIs and lead continuous improvement initiatives that improve quality, efficiency, and profitability.
- Provide technical leadership across Fire Detection & Alarm, CCTV, Access Control, Intruder Alarm, EVCS, and EAS systems.
- Contribute to commercial performance managing costs, margins, and identifying opportunities for contract growth.
What We're Looking For
Essential
- Proven experience in a Service Delivery Manager, Service Manager, or Operations Manager role.
- Strong technical background in the Fire & Security industry.
- Demonstrated ability to lead, motivate, and develop field service teams.
- Excellent communication, stakeholder management, and customer relationship skills.
- A commercial mindset comfortable with budgets, margins, and performance data.
- Experience managing KPIs and driving measurable service improvement.
- Proficient with modern service management platforms and Microsoft Office.
- Full UK driving licence.
Desirable
- Familiarity with field service management platforms such as Uptick or similar.
- Knowledge of SSAIB, BAFE, FIA, BS5839, BS5266, or NSI standards.
- Project management or leadership qualifications.
- Experience managing or multi‑site customer accounts.
The Package
- Competitive salary up to £55,000
- Company vehicle or car allowance
- Pension scheme
- Performance bonus opportunity
- Ongoing professional development and career progression
This is a genuinely exciting opportunity with a business that’s investing in its people, its technology, and its future. If you’re ready to take the next step in your career and lead a service operation you can be proud of, we’d love to hear from you.
Engineering Service Manager in Mansfield, Nottinghamshire employer: Energy Jobline CVL
Join a well-established service organisation in Mansfield, Nottinghamshire, where you can thrive as an Engineering Service Manager in the Fire & Security industry. With a competitive salary of up to £55,000, a company vehicle or car allowance, and a strong focus on ongoing professional development, this role offers a unique opportunity to lead a high-performing team while shaping service culture and driving continuous improvement. Experience a supportive work environment that values employee growth and invests in its people and technology, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Manager in Mansfield, Nottinghamshire
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Energy Jobline CVL and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Energy Jobline CVL.
We think you need these skills to ace Engineering Service Manager in Mansfield, Nottinghamshire
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Energy Jobline CVL will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Energy Jobline CVL specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Energy Jobline CVL. It shows you’re proactive about your professional development!
