At a Glance
- Tasks: Lead client discovery sessions and shape customer transformation roadmaps.
- Company: Join a dynamic consultancy shaping the future of ServiceNow CRM.
- Benefits: Competitive salary, bonuses, hybrid work, and career development opportunities.
- Other info: Flexible working with travel to offices once a month.
- Why this job: Be at the forefront of ServiceNow CRM innovation and make a real impact.
- Qualifications: Experience in ServiceNow, CRM transformation, and strong stakeholder engagement skills.
The predicted salary is between 56250 - 68750 £ per year.
ServiceNow is making a bigger push into CRM, but there still are not many people who have spent years working across its newer customer products. The hiring manager knows that, so this is less about matching every module and more about finding someone who understands ServiceNow, CRM and how good customer operations should work. I'm working with a large transformation consultancy that wants to build its capability in this area ahead of expected client demand. They need a senior consultant who can sit with a client, understand how their customer services currently operate and help them work out what the future should look like.
What You'll Be Doing
- You'll lead discovery sessions with customer operations, service and technology teams.
- You'll look at existing customer journeys, processes and systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case.
- The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation.
- You'll help shape solutions using either ServiceNow CSM or FSM, depending on the client and your own background.
- You may also be asked to help clients understand where ServiceNow fits alongside established CRM platforms such as Salesforce.
- This is not a hands-on development role. The wider consultancy has delivery teams that can handle the detailed implementation.
- Your job is to make sure the right problem is being solved, the proposed approach makes sense and the client understands the value they should get from it.
- You'll also support proposals, presentations and early conversations with prospective clients as the consultancy builds its customer workflow offering.
What They're Looking For
- You'll probably come from a ServiceNow consulting, CRM transformation, business architecture or customer operations background.
- You need a good understanding of the ServiceNow platform and ideally experience with CSM or FSM. You do not need both.
- They are more interested in whether you understand CRM properly.
- You should be comfortable discussing customer journeys, case management, service operating models and the role technology can play in improving the experience for both customers and service teams.
- Candidates with a strong Salesforce or wider CRM background will also be considered, but you will still need enough ServiceNow knowledge to speak confidently about the platform and how its workflows could support customer operations.
- You'll need to be comfortable leading workshops, advising senior stakeholders and turning broad business problems into clear recommendations.
- Experience developing roadmaps, business cases or client proposals would be useful.
- ServiceNow certifications would be a bonus, but they are not the main thing the manager will judge you on.
Why It's Worth Looking At
This is a chance to get involved in an area of ServiceNow that is still taking shape. You will not be stepping into a rigid role or simply repeating the same type of implementation. You'll help decide how the consultancy approaches the market and what its customer workflow offering should look like. It should suit someone who enjoys ServiceNow but wants to spend less time on configuration and more time working with senior clients, shaping programmes and solving business problems.
You can be based anywhere in the UK. Travel to one of the consultancy's UK offices will usually be around once a month, with client travel required at key project milestones. If your current title is different but your background covers ServiceNow, CRM and customer transformation, I'd still be keen to speak with you.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
ServiceNow CRM Specialist | Hybrid | c. £90k in Manchester, Greater Manchester employer: Energy Jobline CVL
Join a reputable contractor as a Gas Engineer in Newark-on-Trent, where you'll enjoy a supportive work culture and the stability of ongoing projects within social housing. With competitive pay, immediate start opportunities, and a focus on employee growth through consistent work, this role offers a meaningful chance to make a difference in the community while developing your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow CRM Specialist | Hybrid | c. £90k in Manchester, Greater Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Energy Jobline CVL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Energy Jobline CVL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ServiceNow CRM Specialist | Hybrid | c. £90k in Manchester, Greater Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Energy Jobline CVL:Your cover letter is your chance to shine! Tell us why you want to work at Energy Jobline CVL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Energy Jobline CVL!
How to prepare for a job interview at Energy Jobline CVL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
