At a Glance
- Tasks: Lead lift service operations, ensuring safety and customer satisfaction across London and Southeast.
- Company: Liftec Express, a pioneering independent lift services provider.
- Benefits: Competitive salary, car allowance, generous pension, and 25 days holiday.
- Other info: Join a culture focused on safety, ethics, and continuous improvement.
- Why this job: Take ownership of a key region and drive operational excellence in a growing business.
- Qualifications: Proven experience in operational leadership within engineering or related industries.
The predicted salary is between 60000 - 80000 £ per year.
Are you a senior operational change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions.
This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance
- Location: Dartford, Kent - covering London & Southeast
- Competitive Base Salary
- Plus Extensive Benefits Package including Car Allowance, Bonus, Generous Pension
- Full Time
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Culture: Safety, Ethics & Quality Focused
The Opportunity
This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities
- Operational Leadership & Delivery
- Lead the safe delivery of lift maintenance and repair services across the region
- Ensure service delivery meets contractual commitments and customer expectations
- Drive operational efficiency through planning, scheduling and resource allocation
- Implement and monitor service processes and KPIs including productivity and response times
- Commercial & P&L Ownership
- Take full responsibility for regional P&L performance
- Deliver revenue, margin, profitability and cash targets
- Identify opportunities to grow the service portfolio and expand customer relationships
- Customer & Stakeholder Management
- Build strong relationships with key customers, consultants and stakeholders
- Act as escalation point for operational and service-related issues
- Ensure high levels of customer satisfaction and long-term retention
- Leadership & Team Development
- Lead, coach and develop Service Delivery Managers, Repair Managers and engineers
- Build and maintain a high-performing, accountable culture
- Drive engagement, performance and continuous improvement across teams
- Compliance, Safety & Governance
- Maintain the highest EH&S standards across all operations
- Ensure compliance with regulations, industry standards and company policies
- Support cross-functional and regional initiatives across the business
About You
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role
- Strong track record of improving operational performance and profitability
- Experience managing P&L and delivering commercial targets
- Ability to build relationships with major clients and senior stakeholders
- Experience leading and developing high-performing teams
- Strong organisational skills with high levels of ownership and accountability
- Excellent communication skills across technical and non-technical audiences
- Confidence handling escalations and complex operational challenges
- Commercial awareness with the ability to identify growth opportunities
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
Behaviours & Values
- Open-minded and inquisitive – embraces continuous improvement
- Extreme ownership – takes accountability for results and solutions
- Customer centric – prioritises long-term relationships and service excellence
- Honesty and integrity – acts with transparency and professionalism
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution
Benefits
- Pension – Aviva
- Car allowance
- Holiday – 25 days plus bank holidays
- Employee Assistance Programme
- Death in Service – 3 x Salary
- Employee Referral Scheme
- Discounts Platform
- Enhanced family policies
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership
- Opportunity to lead a key region within a growing PE-backed business
- Strong focus on operational excellence, safety and customer satisfaction
- Influence business transformation and performance improvement
- Work with a respected brand in the lift and engineering services sector
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Regional Head of Lift Service Operations & Growth in London employer: Energy Jobline CVL
Liftec Express is an exceptional employer, offering a senior leadership role that empowers you to drive operational excellence and customer satisfaction in the lift service industry. With a strong focus on safety, ethics, and quality, employees benefit from a competitive salary, extensive benefits package, and opportunities for professional growth within a supportive and high-performance culture. Located in Dartford, Kent, this role allows you to influence business transformation while working with a respected brand in a dynamic and evolving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Head of Lift Service Operations & Growth in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational standards and customer satisfaction goals. Tailor your responses to show how your experience aligns with their needs, especially in safety and performance improvement.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've built high-performing teams and driven operational excellence in previous roles. Use specific examples that highlight your ability to manage P&L and improve profitability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to their mission of service excellence.
We think you need these skills to ace Regional Head of Lift Service Operations & Growth in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role of Regional Head of Lift Service Operations. Highlight your operational leadership experience and any achievements in improving performance and profitability.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this high-impact leadership role. Share specific examples of how you've driven customer satisfaction and operational excellence in previous positions.
Showcase Your Leadership Style:We want to know how you lead teams! In your application, give us insights into your leadership style and how you've developed high-performing teams in the past. This will help us see how you can shape our customer-focused culture.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Numbers
As a candidate for the Head of Service Operations, you’ll need to demonstrate your P&L management skills. Brush up on your financial metrics and be ready to discuss how you've driven profitability and revenue growth in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership capabilities. Prepare examples that highlight how you've developed high-performing teams and fostered a customer-centric culture. Be ready to discuss specific strategies you've implemented to improve team engagement and performance.
✨Understand the Industry Landscape
Familiarise yourself with the lift and engineering services sector, especially Liftec Express's position within it. Be prepared to discuss industry trends, challenges, and opportunities, and how you can leverage this knowledge to drive operational excellence.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around operational challenges and escalations. Think of real-life scenarios where you successfully navigated complex issues, ensuring safety and customer satisfaction while maintaining operational efficiency.
