At a Glance
- Tasks: Lead lift maintenance and repair services, ensuring safety and operational excellence.
- Company: Liftec Express, a leading independent lift services provider.
- Benefits: Competitive salary, car allowance, generous pension, and 25 days holiday.
- Other info: Opportunity to shape a high-performance culture and drive customer satisfaction.
- Why this job: Join a pivotal role in a growing company and influence operational performance.
- Qualifications: Proven experience in senior operational leadership within engineering or related industries.
The predicted salary is between 70000 - 90000 £ per year.
Regional Leadership. Operational Performance. Customer Excellence.
Are you a senior operational change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance:
- Location: Dartford, Kent - covering London & Southeast
- Competitive Base Salary
- Plus Extensive Benefits Package including Car Allowance, Bonus, Generous Pension
- Full Time
Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Culture: Safety, Ethics & Quality Focused
The Opportunity:
This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.
Responsibilities:
- Operational Leadership & Delivery: Lead the safe delivery of lift maintenance and repair services across the region. Ensure service delivery meets contractual commitments and customer expectations. Drive operational efficiency through planning, scheduling and resource allocation. Implement and monitor service processes and KPIs including productivity and response times.
- Commercial & P&L Ownership: Take full responsibility for regional P&L performance. Deliver revenue, margin, profitability and cash targets. Identify opportunities to grow the service portfolio and expand customer relationships.
- Customer & Stakeholder Management: Build strong relationships with key customers, consultants and stakeholders. Act as escalation point for operational and service-related issues. Ensure high levels of customer satisfaction and long-term retention.
- Leadership & Team Development: Lead, coach and develop Service Delivery Managers, Repair Managers and engineers. Build and maintain a high-performing, accountable culture. Drive engagement, performance and continuous improvement across teams.
- Compliance, Safety & Governance: Maintain the highest EH&S standards across all operations. Ensure compliance with regulations, industry standards and company policies. Support cross-functional and regional initiatives across the business.
About You:
You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have:
- Proven experience in a senior operational leadership role
- Strong track record of improving operational performance and profitability
- Experience managing P&L and delivering commercial targets
- Ability to build relationships with major clients and senior stakeholders
- Experience leading and developing high-performing teams
- Strong organisational skills with high levels of ownership and accountability
- Excellent communication skills across technical and non-technical audiences
- Confidence handling escalations and complex operational challenges
- Commercial awareness with the ability to identify growth opportunities
- Experience within a transforming, scaling or turnaround business environment would be highly beneficial.
Behaviours & Values:
- Open-minded and inquisitive – embraces continuous improvement
- Extreme ownership – takes accountability for results and solutions
- Customer centric – prioritises long-term relationships and service excellence
- Honesty and integrity – acts with transparency and professionalism
- Doing the basics brilliantly – focuses on safety, discipline and consistent execution
Benefits:
- Pension – Aviva
- Car allowance
- Holiday – 25 days plus bank holidays
- Employee Assistance Programme
- Death in Service – 3 x Salary
- Employee Referral Scheme
- Discounts Platform
- Enhanced family policies
Why Join Liftec Express?
- Senior leadership role with full operational and commercial ownership
- Opportunity to lead a key region within a growing PE-backed business
- Strong focus on operational excellence, safety and customer satisfaction
- Influence business transformation and performance improvement
- Work with a respected brand in the lift and engineering services sector
If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence.
Head of Service Operations - Lift Servicing & Maintenance (London/SE) in London employer: Energy Jobline CVL
Liftec Express is an exceptional employer, offering a senior leadership role that empowers you to drive operational excellence and customer satisfaction in the dynamic lift servicing and maintenance sector. With a strong focus on safety, ethics, and quality, employees benefit from a competitive salary, extensive benefits package, and opportunities for professional growth within a supportive and high-performance culture. Join us in shaping the future of lift services across London and the Southeast, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (London/SE) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the lift and engineering services industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and their operational standards. Understand their customer satisfaction goals and think of examples from your past experience that demonstrate your ability to drive service excellence. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Head of Service Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Liftec Express and contributing to their mission of operational excellence.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (London/SE) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service Operations. Highlight your experience in operational leadership, P&L management, and customer satisfaction. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Liftec Express. Share specific examples of how you've improved operational performance or built strong client relationships in the past.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. How do you motivate teams? What strategies do you use to drive performance? We’re looking for someone who can build a high-performing culture, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Liftec Express!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Numbers
As a Head of Service Operations, you'll need to demonstrate your P&L management skills. Brush up on the financial metrics relevant to the role, such as revenue, margin, and profitability. Be ready to discuss how you've improved these figures in past roles.
✨Showcase Your Leadership Style
This role requires strong leadership capabilities. Prepare examples of how you've led teams to success, particularly in high-pressure situations. Highlight your approach to coaching and developing team members, as well as how you foster a customer-centric culture.
✨Understand the Industry Landscape
Familiarise yourself with the lift servicing and maintenance industry, including key players and current trends. Being able to discuss industry challenges and opportunities will show that you're not just a fit for the role but also passionate about the sector.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you've had to handle escalations or complex operational challenges, and be ready to explain your thought process and outcomes.
