At a Glance
- Tasks: Provide technical support for heating solutions and assist customers with queries.
- Company: Join a leading company in the renewables sector based in Lisburn.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in the renewable energy field while helping others.
- Qualifications: Experience in plumbing, heating, or renewables is essential.
The predicted salary is between 40000 - 45000 £ per year.
Office Based: Lisburn
Basic Salary: £40,000 – £45,000
Benefits: Comprehensive benefit package.
Responsibilities
- Technical Support Engineer dealing with a range of heating solutions such as boilers, heat tanks and renewable heat pumps.
- Acting as first line technical support to merchants, contractors, installers and housing associations for all queries relating to central heating products.
- Offering technical support to internal stakeholders.
- Fielding inbound telephone queries and providing appropriate solutions.
- Carrying out product training and familiarisation for both colleagues and customers.
- Prompt and accurate reporting to the Customer Care Manager.
- Ensuring compliance with health and safety procedures.
Qualifications
- Must have experience within the plumbing, heating and renewables sector.
- Ideal to have knowledge specifically in renewables, heat pumps and air sourced heat pumps.
- May be open to one of the following or closely related: engineer, installer, technical support, technical engineers, technical advisors.
- Positive telephone manner with the ability to resolve customer queries in a professional manner.
- IT literate (Microsoft Office).
- Excellent communication skills both written and verbal.
- Stable career history.
Technical Support Engineer – Boilers & Renewables in Lisburn, Lisburn and Castlereagh employer: Energy Jobline CVL
As a Technical Support Engineer in Lisburn, you will join a dynamic team that values innovation and collaboration in the heating solutions sector. Our comprehensive benefits package, supportive work culture, and commitment to employee development ensure that you will thrive both personally and professionally. With opportunities for training and growth, you will play a crucial role in delivering exceptional service to our clients while working in a vibrant and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer – Boilers & Renewables in Lisburn, Lisburn and Castlereagh
✨Tip Number 1
Network like a pro! Reach out to folks in the plumbing and renewables sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since you'll be fielding queries, it’s crucial to sound confident and knowledgeable. Grab a friend and do some mock calls to get comfortable with answering technical questions on the spot.
✨Tip Number 3
Show off your expertise! When you get the chance, share your knowledge about heating solutions and renewables during interviews. This will not only demonstrate your passion but also set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Technical Support Engineer role. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Support Engineer – Boilers & Renewables in Lisburn, Lisburn and Castlereagh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the plumbing, heating, and renewables sector. We want to see how your skills align with the role of a Technical Support Engineer, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how your background makes you a perfect fit for our team. Keep it professional but let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. We love clear, concise language that gets straight to the point—just like you would on a call with a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and you’ll be all set!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Stuff
Make sure you brush up on your knowledge of boilers, heat pumps, and renewable heating solutions. Familiarise yourself with common issues and solutions that customers might face. This will not only help you answer technical questions but also show your passion for the field.
✨Practice Your Communication Skills
Since you'll be dealing with a variety of stakeholders, practice explaining complex technical concepts in simple terms. Role-play with a friend or family member to get comfortable with your delivery. Remember, a positive telephone manner is key!
✨Prepare for Scenario Questions
Think about potential scenarios you might encounter in the role, such as handling a difficult customer query or providing product training. Prepare your responses to these situations, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Show Your Team Spirit
As a Technical Support Engineer, you'll be working closely with both internal teams and external clients. Be ready to discuss how you've collaborated in the past and how you can contribute to a positive team environment. Highlight any experience you have in training others, as this will be a valuable asset.
