At a Glance
- Tasks: Lead performance and reliability of critical IT services, ensuring they are fast and reliable.
- Company: Join a dynamic team in New Milton focused on continuous improvement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate with technical teams to drive improvements and ensure service continuity.
- Why this job: Make a real impact on service performance and resilience in a tech-driven environment.
- Qualifications: Experience with AWS, Azure, and ITIL; strong analytical and problem-solving skills required.
The predicted salary is between 60000 - 75000 € per year.
We're seeking an IT Service Performance & Reliability Manager to take ownership of performance, capacity, and resilience across critical IT services. This role focuses on keeping customer-facing services fast, reliable, and fully observable, while driving continuous improvement.
You will lead observability across services, ensuring effective monitoring and actionable insights. You'll manage capacity and performance through forecasting and trend analysis, identifying risks early and driving improvements. Ensure resilience and availability are built into services from the outset, while supporting continuity planning and risk management. Working closely with technical teams and stakeholders, you'll help resolve issues and deliver ongoing service improvements.
Key Requirements- Experience managing capacity and performance in IT environments
- Hands-on experience with AWS and Azure
- Strong knowledge of ITIL v3/v4 (certification required)
- Experience with monitoring/observability tools (e.g. Zabbix, Grafana, Kibana, OpenSearch)
- Knowledge of Windows and Linux server environments
- Scripting skills (e.g. Python, PowerShell, Node.js)
- Experience integrating data via APIs, webhooks, or messaging
- Strong analytical, problem-solving, and stakeholder management skills
- DevOps exposure
- Network infrastructure and communications protocols knowledge
- Experience with social alarm platforms
If you're looking for a role where you can make a tangible impact on service performance and resilience, we encourage you to apply.
IT Service Performance & Reliability Manager in New Milton, Hampshire employer: Energy Jobline CVL
At Spectrum IT Recruitment, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As an IT Service Performance & Reliability Manager in New Milton, Hampshire, you will benefit from a collaborative environment that encourages innovation and continuous improvement, alongside competitive remuneration and comprehensive benefits. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant coastal town, where work-life balance is highly valued.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Performance & Reliability Manager in New Milton, Hampshire
✨Tip Number 1
Network with industry professionals! Attend local meetups or online webinars related to IT service management. It’s a great way to learn about job openings and get insider tips on what companies are looking for.
✨Tip Number 2
Showcase your skills in action! Create a portfolio or a personal project that highlights your experience with AWS, Azure, or monitoring tools. This can really set you apart during interviews and show that you’re not just all talk.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of ITIL and be ready to discuss how you've managed capacity and performance in past roles. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service Performance & Reliability Manager in New Milton, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with performance management and ITIL knowledge. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience with AWS, Azure, and monitoring tools.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about service performance and reliability. Share specific examples of how you've driven improvements in past roles, and let us know how you can make an impact at StudySmarter.
Show Off Your Technical Skills:Don’t forget to mention your scripting skills and experience with server environments. We love seeing candidates who can integrate data via APIs or have DevOps exposure, so make sure these skills are front and centre in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AWS, Azure, and the monitoring tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think about specific instances where you've identified risks or improved service performance through data analysis. This will demonstrate your capability to drive continuous improvement.
✨Understand ITIL Framework
Since ITIL v3/v4 certification is required, be prepared to discuss how you've applied ITIL principles in your previous roles. Share specific examples of how you've managed capacity and performance in IT environments, and how this aligns with the role's responsibilities.
✨Engage with Stakeholders
This role involves working closely with technical teams and stakeholders, so be ready to talk about your experience in stakeholder management. Prepare to discuss how you've effectively communicated technical information to non-technical audiences and resolved issues collaboratively.
