At a Glance
- Tasks: Lead and develop a team of Installation & Service Technicians across South London and the South East.
- Company: Join a dynamic service division focused on operational excellence and team development.
- Benefits: Enjoy a competitive salary, company vehicle, 25 days holiday, and private medical cover.
- Other info: Remote role with onsite visits; excellent career growth opportunities await!
- Why this job: Make a real impact by coaching and mentoring a talented team in a remote setting.
- Qualifications: 3-4 years field service experience and proven leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a people leader with a strong technical background to join a client's Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed through hands-on technical work in the field, such as a technician or engineer, and has since gained experience leading and developing field-based teams.
About the Role
Covering South London and the South East, the Regional Operations Manager will lead, coach and develop a regional team of Installation & Service Technicians with varied experience levels. Working alongside four other Regional Operations Managers and supporting customers across all market sectors, you will play a vital part in delivering operational excellence across a region. This role is highly people focused, requiring strong leadership, organisation, and the ability to bring out the best in a remote, geographically spread team.
What You'll Be Responsible For
- Taking ownership of service delivery targets and regional performance
- Providing constructive coaching, mentoring and performance management
- Giving timely feedback, both 1:1 and in group settings
- Supporting team members through challenges, development needs and changes in process
- Assessing technicians on technical ability, customer interaction and commercial awareness
- Ensuring effective daily debriefing and job follow-up
- Identifying training needs and ensuring all technicians have the tools, resources and skills required
- Contributing to workforce planning, grading evaluations and development plans
- Maintaining high standards of customer service and promoting a culture of continuous improvement
What We're Looking For
Essential Experience & Skills
- 3-4 years field service experience as a hands-on service technician
- Proven experience leading or supervising a team of field service technicians
- Ability to coach, manage performance and motivate individuals working independently
- Strong electrical and technical background
- Excellent diagnostic, troubleshooting and repair skills
- Clear and confident written and verbal communication
- Strong organisational, analytical and problem-solving capabilities
- Comfortable using mobile technology, apps and computer systems
- Ability to learn new systems quickly and help others do the same
This is a remote role with onsite visits required. Ideally you will be based in either the Surrey, Kent or Guildford area.
Hours & Benefits
- 40 hours per week, Monday to Friday; some weekend work required
- Company vehicle (private use permitted) + fuel card
- 25 days holiday plus bank holidays (increasing with service)
- Pension & Life Assurance
- Private Medical Cover
- Employee assistance programme and discount scheme
Regional Operations Manager — Remote Field Tech Leader in Guildford employer: Energy Jobline CVL
Join a dynamic and supportive team as a Regional Operations Manager, where your leadership will directly impact the success of our field service technicians across South London and the South East. We pride ourselves on fostering a culture of continuous improvement, offering extensive training and development opportunities, and providing a comprehensive benefits package that includes a company vehicle, private medical cover, and generous holiday allowances. With a focus on employee well-being and professional growth, this role is perfect for those seeking a meaningful career in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager — Remote Field Tech Leader in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This way, you can show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you articulate your experiences and skills confidently, especially your hands-on technical background and leadership abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Regional Operations Manager — Remote Field Tech Leader in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical background and any leadership roles you've had, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our needs. Be sure to mention your hands-on technical work and your approach to coaching and mentoring.
Showcase Your Communication Skills:Since this role requires clear communication, make sure your application is well-written and free of errors. We want to see that you can convey your thoughts clearly, both in writing and verbally, as this will be crucial for leading a remote team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge before the interview. Since this role requires a strong electrical and technical background, be ready to discuss your hands-on experience and how it relates to leading a team of technicians.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully coached and developed field-based teams in the past. Think about specific situations where you motivated individuals or improved team performance.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you provide constructive feedback and manage performance in both one-on-one and group settings.
✨Emphasise Problem-Solving Abilities
Be prepared to discuss your analytical and problem-solving skills. Think of scenarios where you faced challenges in the field and how you overcame them, especially in terms of service delivery and customer satisfaction.
