At a Glance
- Tasks: Lead and develop a team of Installation & Service Technicians across South London and the South East.
- Company: Join a dynamic service division focused on operational excellence and team development.
- Benefits: Enjoy a competitive salary, company vehicle, 25 days holiday, and private medical cover.
- Other info: Remote role with onsite visits; excellent career growth opportunities await!
- Why this job: Make a real impact by coaching and mentoring a diverse team in a remote setting.
- Qualifications: 3-4 years field service experience and proven leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a people leader with a strong technical background to join a client's Service Division as a Regional Operations Manager. This role is ideal for someone who has progressed through hands-on technical work in the field, such as a technician or engineer, and has since gained experience leading and developing field-based teams.
About the Role
Covering South London and the South East, the Regional Operations Manager will lead, coach and develop a regional team of Installation & Service Technicians with varied experience levels. Working alongside four other Regional Operations Managers and supporting customers across all market sectors, you will play a vital part in delivering operational excellence across a region. This role is highly people focused, requiring strong leadership, organisation, and the ability to bring out the best in a remote, geographically spread team.
What You'll Be Responsible For
- Taking ownership of service delivery targets and regional performance
- Providing constructive coaching, mentoring and performance management
- Giving timely feedback, both 1:1 and in group settings
- Supporting team members through challenges, development needs and changes in process
- Assessing technicians on technical ability, customer interaction and commercial awareness
- Ensuring effective daily debriefing and job follow-up
- Identifying training needs and ensuring all technicians have the tools, resources and skills required
- Contributing to workforce planning, grading evaluations and development plans
- Maintaining high standards of customer service and promoting a culture of continuous improvement
What We're Looking For
Essential Experience & Skills
- 3-4 years field service experience as a hands-on service technician
- Proven experience leading or supervising a team of field service technicians
- Ability to coach, manage performance and motivate individuals working independently
- Strong electrical and technical background
- Excellent diagnostic, troubleshooting and repair skills
- Clear and confident written and verbal communication
- Strong organisational, analytical and problem-solving capabilities
- Comfortable using mobile technology, apps and computer systems
- Ability to learn new systems quickly and help others do the same
This is a remote role with onsite visits required. Ideally you will be based in either the Surrey, Kent or Guildford area.
Hours & Benefits
- 40 hours per week, Monday to Friday; some weekend work required
- Company vehicle (private use permitted) + fuel card
- 25 days holiday plus bank holidays (increasing with service)
- Pension & Life Assurance
- Private Medical Cover
- Employee assistance programme and discount scheme
Regional Operations Manager in Guildford, Surrey employer: Energy Jobline CVL
Join a dynamic and supportive team as a Regional Operations Manager in Guildford, where your leadership will directly impact service excellence across South London and the South East. With a strong focus on employee development, you will benefit from comprehensive training opportunities, a competitive benefits package including private medical cover and a company vehicle, and a culture that values continuous improvement and collaboration. This role not only offers a chance to lead a talented team but also provides the flexibility of remote work with essential onsite engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can bring out the best in their team during your chat.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your experience in leading teams and your technical background, as these are key for the Regional Operations Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re genuinely interested in being part of their team.
We think you need these skills to ace Regional Operations Manager in Guildford, Surrey
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others and brought out the best in them, especially in a remote setting.
Be Clear and Confident:Your written application should reflect your strong communication skills. Use clear language and structure your thoughts well, as this will show us you can communicate effectively with your team and clients.
Tailor Your Experience:Link your hands-on technical background to the role. We’re looking for someone who understands the field service environment, so make sure to connect your past experiences to the responsibilities outlined in the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to field service. Be ready to discuss your hands-on experience and how it translates into leading a team. This role requires a strong electrical and technical background, so be prepared to showcase your skills.
✨Showcase Your Leadership Skills
Since this position is all about people management, think of examples where you've successfully led a team. Prepare to talk about how you've coached and developed others, especially in challenging situations. Highlight your ability to motivate individuals working independently.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle performance management. Think of specific scenarios where you had to provide feedback or support team members through challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company Culture
Research the company’s values and culture, especially their focus on customer service and continuous improvement. Be prepared to discuss how you can contribute to maintaining high standards and promoting a positive team environment. Showing that you align with their culture can set you apart.
