Position: L3 Voice Operations Engineer
Location: Glasgow (Hybrid)
12 months contract position
L3 Voice Operations Engineer responsible for supporting global voice infrastructure. Level 3 troubleshooting, analysis, and remediation. Collaborate with global operations and engineering teams to support end user and back-office infrastructure. Facilitate regular project work, life cycle management, regular system maintenance and upgrades. Will be required to work weekends.
Requirements:
- Familiarity with ITIL framework, including Incident, problem, and change management.
- Demonstrable expertise in Cisco Unified Call Manager (CUCM) 12.x and beyond including IP-endpoints, Cisco Jabber, and Jabber Mobile.
- Extensive knowledge of voice, packetized voice and related protocols (SIP, MGCP, ISDN), session management and call routing
- Avaya System Manager and Session Manager
- 5 years of experience in working with enterprise base voice and data
- Cisco CCNP Collaboration level knowledge (certification is not a must)
- Communicate with business units during projects and incidents.
- Operational acceptance of new deployments and creating technical documentation for as built environment.
- Tracking work activity in Service Now ticketing system.
Skills Desired:
- CUCM
- Cisco UCCX
- IPC, Private Wires
- IPC Unigy Trading System, NICE Voice Recording
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L3 Voice Operations Engineer in Glasgow, Glasgow City employer: Energy Jobline CVL
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