At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Rapidly growing IT business in South Tyneside with a supportive culture.
- Benefits: Up to £35,000 salary, hybrid working model, and ongoing professional development.
- Other info: Exciting career growth opportunities and a dynamic work environment.
- Why this job: Join an ambitious team and make a real impact in IT support.
- Qualifications: Experience in IT support, strong networking knowledge, and relevant certifications.
The predicted salary is between 35000 - 35000 £ per year.
Salary: Up to £35,000 per annum
Location: South Tyneside
My client, based in South Tyneside, is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
The Role
- Act as the second line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Provide support across SharePoint, including setting up permissions.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
The Person
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Holder of a current Microsoft certification (365, Azure etc.).
- Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration.
- Hold an up-to-date CompTIA N+ certificate (essential).
- Hold an up-to-date CompTIA A+ certificate (desired).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
- Hold a full driving licence and own vehicle, and willing to travel to client sites when required.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role is office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for ‘on-call’ work.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
GEM Partnership is acting as an employment agency on this vacancy.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
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Senior Service Desk Engineer (2nd Line) in NE31, Follingsby, Gateshead employer: Energy Jobline CVL
Join a rapidly growing IT business in South Tyneside that prioritises employee development and offers a supportive work culture. With a focus on career progression, continuous training, and a hybrid working model post-probation, this is an excellent opportunity for those looking to advance their skills in a dynamic environment. Enjoy the benefits of working in a collaborative team while contributing to meaningful IT solutions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer (2nd Line) in NE31, Follingsby, Gateshead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you’ve solved complex IT issues, especially around networking and Microsoft 365. We want to see your problem-solving prowess!
✨Tip Number 3
Show off your certifications! Make sure to highlight your CompTIA N+ and A+ certificates during interviews. They’re not just letters; they prove you’ve got the skills we need for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our rapidly growing team in South Tyneside.
We think you need these skills to ace Senior Service Desk Engineer (2nd Line) in NE31, Follingsby, Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and service desk roles. Use keywords from the job description, like 'troubleshoot', 'Microsoft 365', and 'networking capabilities' to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've tackled IT issues in the past and how your skills align with what we're looking for. Keep it concise but impactful!
Show Off Your Certifications:If you've got any relevant certifications like CompTIA N+ or Microsoft 365, make sure they’re front and centre in your application. We love seeing that you’re committed to your professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss your experience with troubleshooting hardware, software, and network issues, as these will likely come up during the interview.
✨Showcase Your Certifications
Highlight your current Microsoft certifications and CompTIA qualifications. Bring copies of your certificates to the interview, as this shows you're serious about your professional development and have the credentials to back it up.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT issues or customer interactions. Practise answering scenario-based questions that demonstrate your problem-solving skills and customer-focused approach, especially in a service desk environment.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s IT projects, team dynamics, or growth plans. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your career goals.
