At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Rapidly growing IT business in South Tyneside with a focus on managed services.
- Benefits: Competitive salary, hybrid working model, and ongoing professional development.
- Other info: Exciting career growth opportunities in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real impact in IT support and networking.
- Qualifications: Experience in IT support, strong networking knowledge, and relevant certifications required.
The predicted salary is between 35000 - 35000 £ per year.
Salary: Up to £35,000 per annum
Location: South Tyneside
My client, based in South Tyneside, is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
The Role
- Act as the second line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Provide support across SharePoint, including setting up permissions.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
The Person
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Holder of a current Microsoft certification (365, Azure etc.).
- Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration.
- Hold an up-to-date CompTIA N+ certificate (essential).
- Hold an up-to-date CompTIA A+ certificate (desired).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
- Hold a full driving licence and own vehicle, and willing to travel to client sites when required.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role is office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for ‘on-call’ work.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
GEM Partnership is acting as an employment agency on this vacancy.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Senior 2nd Line Service Desk Engineer - Networking Specialist in Gateshead employer: Energy Jobline CVL
Join a rapidly growing IT business in South Tyneside that prioritises employee development and offers a supportive work culture. With a focus on networking capabilities, this role provides genuine opportunities for career progression and personal growth, alongside a hybrid working model post-probation. Enjoy a collaborative environment where continuous training is integral to your success, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 2nd Line Service Desk Engineer - Networking Specialist in Gateshead
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock interview with a friend or use online resources. This will help you articulate your experience and show off your troubleshooting skills confidently.
✨Tip Number 3
Show your passion! When you’re in an interview, don’t just talk about your qualifications—share why you love IT and how you stay updated on the latest trends. It’ll make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a straightforward way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior 2nd Line Service Desk Engineer - Networking Specialist in Gateshead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and networking. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've tackled IT issues in the past, especially those related to networking. Let us see your personality and passion for the role!
Show Off Your Certifications:Don’t forget to mention your Microsoft and CompTIA certifications! These are key for us, so make sure they’re front and centre in your application to demonstrate your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered, especially related to networking issues like DNS, DHCP, and VPNs.
✨Show Off Your Certifications
Since the role requires current Microsoft and CompTIA certifications, have them handy during the interview. Be prepared to explain how these qualifications have helped you in previous roles, particularly in a managed services environment.
✨Demonstrate Your Customer Focus
This position is all about providing excellent support. Think of examples where you've gone above and beyond for a customer or resolved a tricky issue. Highlight your communication skills and how they’ve helped you build rapport with users.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Practice explaining your thought process when troubleshooting a network problem or managing user accounts. This will show your analytical skills and hands-on experience.
