Field Service Engineer
Job title: Field Service Engineer
Location: South London
Salary: Up to c£37,000 (OTE) pa. Up to c£31,000 pa basic + up to £500 per month in incentives + vehicle
Hours: Monday to Friday (40 hour week), no required weekend work
Job Purpose
This is an exciting opportunity to join a leading name within the drinking water dispensers, as we are currently seeking a Field Service Engineers to cover South London. Some additional travel may be required.
With over 90,000 homes served, being a Field Service Engineer in this role isn’t just about taking care of the equipment, it is about giving the customers great service every day.
Key Responsibilities
- Be the face of the company for our customers demonstrating outstanding customer service including good personal appearance and great communication skills
- Prepare and install WaterBars (water dispense equipment) in a variety of different environments including commercial businesses, government establishments and peoples’ homes
- Carry out routine servicing to our range of equipment to company standards and to the satisfaction of the customer.
- Carry out competent fault finding and diagnostic tests on our equipment, repairing faults that are identified on the customer’s premises
- Ensure all work is carried out safely, tidily and to a high standard
- Pass on any great sales opportunities to the right team
- Responsible for maintaining your company vehicle, ensuring it is clean, tidy and roadworthy at all times
Person Specification
Competencies
- Self-motivated and happy to work on your own
- Excellent communication and customer relation skills are essential in this customer facing role
- Punctual, reliable with a desire to provide excellent customer service
- Duties will include lifting and carrying weights of up to 20kg
Qualifications and Experience
- Experience as a Field Service Engineer
- Full clean driving licence
- Any experience/ understanding of plumbing, white goods, or the water dispenser industry (EDWCA) would be beneficial, full training will be given
- Familiar with mobile technology and email
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