At a Glance
- Tasks: Service and repair commercial coffee machines while providing top-notch customer training.
- Company: Join a rapidly growing coffee service provider with a casual vibe.
- Benefits: Earn £34,000-£38,000 plus bonuses, overtime, and great health insurance.
- Other info: Enjoy flexible hours and opportunities for long-term career growth.
- Why this job: Combine your technical skills with a love for coffee in a dynamic role.
- Qualifications: Experience with electromechanical systems and a full UK driver’s licence required.
The predicted salary is between 34000 - 38000 € per year.
Location: Newcastle upon Tyne, Sunderland, Chester-Le-Street, Washington.
Salary and Benefits: £34,000 – £38,000 basic salary depending on experience. Company van and tools. Uncapped overtime available. Bonus available. Life, medical, and dental insurance. 25 days holiday plus statutory holidays.
Responsibilities:
- Field‑based service within a local territory.
- Perform services, reactive repairs, and end‑user training on commercial coffee and drinks machines.
- Use electrical and mechanical skills to achieve a strong first‑fix rate.
- Maintain spare stock in vehicle.
- Organise service diary a week in advance.
- Flexibility on start times between 6 am and 9 am.
- Report to the Regional Service Manager and Senior Service Engineer.
- Work Monday‑Friday weekdays, plus one in four weekends.
Qualifications:
- Previous field service engineering experience with electromechanical systems.
- Experience in fast‑paced environments with emphasis on SLAs and KPIs.
- Empathetic and customer‑focused with strong communication skills.
- Good sense of humour.
- Full UK driver’s licence and right to work in the UK indefinitely (no sponsorship).
- Experience with coffee and drinks machines preferred but training can be provided.
About the Company: A rapidly growing coffee and drinks service provider, offering strong customer service and a casual office environment with long‑term progression opportunities.
Field Service Engineer in Newcastle upon Tyne, Tyne and Wear employer: Energy Jobline CVL
As a rapidly growing coffee and drinks service provider based in Newcastle upon Tyne, we pride ourselves on fostering a supportive and casual work environment that prioritises strong customer service. Our Field Service Engineers enjoy competitive salaries, generous benefits including uncapped overtime, and ample opportunities for professional growth, making us an excellent employer for those seeking a rewarding career in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Newcastle upon Tyne, Tyne and Wear
✨Tip Number 1
Network like a pro! Reach out to folks in the coffee machine industry or field service engineering. LinkedIn is your best mate here – connect, engage, and don’t be shy to ask for advice or referrals.
✨Tip Number 2
Prepare for those interviews! Research common questions for field service engineers and practice your answers. Show off your electrical and mechanical skills, and don’t forget to highlight your customer-focused approach!
✨Tip Number 3
Be flexible with your availability. Since the role requires some weekend work, showing that you’re open to different start times can set you apart from other candidates. Flexibility is key in this game!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. It shows initiative and makes it easier for us to spot your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer in Newcastle upon Tyne, Tyne and Wear
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your field service engineering experience, especially with electromechanical systems. We want to see how your skills match up with the job description, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for coffee machines and customer service. We love a good sense of humour, so feel free to let your personality show through while keeping it professional.
Show Off Your Skills:In your application, make sure to mention any specific skills that relate to the role, like your ability to work under pressure or your experience with SLAs and KPIs. We’re looking for someone who can hit the ground running, so highlight those strengths!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Machines
Make sure you brush up on your knowledge of commercial coffee machines. Familiarise yourself with common issues and repairs, as well as the specific models the company uses. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role is customer-focused, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share these stories during the interview.
✨Flexibility is Key
The job requires flexibility with start times and working weekends. Be prepared to discuss your availability and willingness to adapt to the company's needs. Highlight any previous experiences where you’ve had to be flexible in your work schedule.
✨Bring Your Sense of Humour
The company values a good sense of humour, so don’t be afraid to let your personality shine through. Share light-hearted anecdotes related to your work experience, but keep it professional. This will help you connect with the interviewers and show that you’d fit into their casual environment.
