At a Glance
- Tasks: Deliver top-notch technical support and service in hospitals, prisons, and universities.
- Company: Established engineering and manufacturing business with a strong growth trajectory.
- Benefits: Company car, generous holiday, pension scheme, and health benefits.
- Other info: Dynamic role with excellent earning potential and career growth opportunities.
- Why this job: Be at the forefront of technology, making a real difference in critical environments.
- Qualifications: Experience in field service, especially with fire alarm and CCTV systems.
The predicted salary is between 30000 - 40000 £ per year.
Owen Daniels are supporting a well-established engineering and manufacturing business that, due to continued growth within their Field Service division, is looking to appoint a Field Service Engineer. This is a customer-facing, hands-on role where you’ll be at the frontline of the business, delivering high standards of service and technical support across critical environments.
As the Field Service Engineer, you’ll be responsible for providing market-leading technical support across the company’s full product range. You’ll work primarily within hospitals, prisons, and universities, supporting a mix of electrical and mechanical systems, with a particular focus on fire alarm systems and CCTV systems. The role is field-based, supported by a strong internal team, and offers excellent earning potential through paid travel time, overtime, and on‑call allowances.
Responsibilities:- Deliver high-quality technical support and customer service across the company's product range.
- Diagnose, repair, and maintain electrical and mechanical systems in the field.
- Identify and report product faults, early failures, and corrective actions.
- Improve efficiency through high first‑time fix rates and reduced return visits.
- Work closely with internal teams to improve service performance and customer satisfaction.
- Experience in a field service or technical support role.
- Experience working with fire alarm systems and/or CCTV systems.
- Customer‑facing experience with a strong service‑driven mindset.
- Basic knowledge of electrical and communication systems.
- Full UK driving licence and eligibility for DBS clearance.
- Company car and on‑call allowances.
- 25 days holiday plus bank holidays (rising with service).
- Pension scheme, death‑in‑service benefit, and bonus scheme.
- Health, wellbeing, share scheme, and regular company events.
Field Service Engineer - Essex in Essex Road employer: Energy Jobline CVL
Owen Daniels is an exceptional employer, offering a dynamic work environment for Field Service Engineers in Essex. With a strong focus on employee growth and development, the company provides comprehensive benefits including a company car, generous holiday allowance, and a supportive internal team that fosters collaboration and innovation. The culture prioritises high standards of service and technical excellence, making it a rewarding place to build a meaningful career while contributing to critical environments such as hospitals and universities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Essex in Essex Road
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! Since this role is all about technical support, brush up on your skills with fire alarm and CCTV systems. Practising real-life scenarios can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Engineer - Essex in Essex Road
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service and technical support. We want to see how your skills align with the role, especially your work with fire alarm and CCTV systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about delivering high-quality customer service and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and repaired systems in the past. We love seeing candidates who can demonstrate their ability to tackle challenges head-on.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Energy Jobline CVL
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around fire alarm and CCTV systems. Be ready to discuss your previous experiences in diagnosing and repairing electrical and mechanical systems, as this will show you’re the right fit for the role.
✨Customer Service is Key
Since this role is customer-facing, prepare examples of how you've delivered excellent service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue – this will highlight your service-driven mindset.
✨Show Your Problem-Solving Skills
Field Service Engineers often face unexpected challenges. Be ready to share specific instances where you identified faults and implemented corrective actions. This will demonstrate your ability to think on your feet and improve efficiency.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s products and their approach to customer service. This shows your genuine interest in the role and helps you understand how you can contribute to improving service performance and customer satisfaction.
