Export Operations Coordinator - Deep Sea Groupage - Thurrock
About the Company
Our client is a UK-based NVOCC (non-vessel operating common carrier), handling groupage and consolidated LCL sea freight, both import and export. They work with customers and overseas agents across a wide range of destinations. The position is office based, and you will deal directly with customers and agents rather than working through layers of management.
Export Operations Coordinator - The Details
- Full-time, permanent position
- Monday to Friday, 08:30 - 17:30
- Office based only
- 20 days holiday plus all UK bank holidays
- Small team environment
Export Operations Coordinator - Requirements
- Solid experience in export operations - deep sea export
- Good working knowledge of groupage and consol export work
- Experience of AMS and ISF filing
- Familiarity with UK export customs procedures and CDS entries
- Excellent written and spoken English, with the ability to draft clear, accurate, professional emails without supervision and communicate confidently by phone with customers and agents
- Organised and accurate, with the ability to keep track of several shipments at once
- Friendly and polite, and comfortable working as part of a small team
- Competent with Microsoft Office packages
Desirable:
- Experience of US-bound groupage in particular
- Experience working with overseas agents
- Familiarity with freight forwarding operating systems
- Experience of load planning containers
Export Operations Coordinator - Responsibilities
- Sort the export inbox and respond to general export queries from customers
- Handle rate requests from overseas agents
- Enter bookings and arrange UK haulage
- Carry out load planning, mainly for the USA but covering all destinations
- Input and submit AMS and ISF filings
- Arrange CDS entries
- Keep customers and agents updated on the status of their shipments
- Deal with problems as they arise and resolve them with the relevant party
- Ensure paperwork and filings are completed accurately and on time across all live shipments
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